Infrastructure Analyst

INFRASTRUCTURE ANALYST

CONTRACT

CHARLOTTETOWN, PEI

Do you have experience in telecommunications?

Do you have fantastic communication and interpersonal skills?

Are you interested in working with a global organization?

The Company

Our client is global organization that aims to provide exceptional investment services and solutions for clients across the world. They are looking for an Infrastructure Analyst to join the technology team to support the telecommunications and networking infrastructure in their Charlottetown office.

Company Perks and Rewards

• Competitive hourly rate
• Great work environment and company culture
• Professional growth highly encouraged

The Job!

As the Infrastructure Analyst, you will report to the Associate Manager in the Technology, Infrastructure department. Your duties will include:

• Assisting with the company’s telecommunications and networking infrastructure
• Providing billing and technical support as an expert with networks and mobile devices
• Processing orders and invoices for voice/data circuits
• Coordinating with vendors and internal teams for technical services
• Collaborating with the expense management team on invoices, contracts, reporting, etc.
• Keeping track of ticketing system and organizing service requests
• Resolving service disruptions alongside telecom vendors
• Assessing systems and assisting network administrators with troubleshooting circuit issues, connecting with vendors if needed
• Managing the department’s vendor contracts and legal resources related to service providers
• Building and maintaining dashboards and executive matrix for senior management
• Reporting to management in technology department as well as other teams
• Other duties as assigned

What you bring to the job

The successful candidate is a team player who approaches their responsibilities with enthusiasm and is self-motivated. Other ideal qualities include:

• Post-secondary education or equivalent experience in a similar role
• At least 1 year of experience in telecommunications analysis, network connectivity, and ticketing platforms
• Understanding of good telecom services and intermediate-level proficiency in Excel
• Experience working in a global environment, having flexible availability, and accommodating time zone differences
• Very strong communication and interpersonal skills to assist personnel around the world
• Able to maintain professionalism while diagnosing and resolving identified issues

Qualified job seekers are asked to apply with attention to Shannan Willoughby.

I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

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Job Types: Full-time, Fixed term contract

Salary: $24.00-$25.36 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Charlottetown, PE: reliably commute or plan to relocate before starting work (required)

Experience:

• Telecommunication: 1 year (preferred)
• Network support: 1 year (preferred)
• Microsoft Excel: 1 year (preferred)