Network Engineer

Job Description:
Client Type: Telecommunications

Position: Network Engineer

Duration: 12 + months contract

Shift: may require 1st, 2nd and 3rd shift (Central Time Zone)

Location: Fully Remote

Pay Range: $40-48 / HR

Roles and Responsibilities

• Take ownership of the incident until the device is returned to operational status.
• Classify and prioritize incidents related to managed devices.
• Meet SLA/ SLO requirements for response, restore and notification time.
• Help troubleshoot and maintain traffic, network, and security tools.
• Maintain complete detail of issues in ticketing system.
• Handle engagements with external vendors and district.
• Handle ACD calls from customers and vendors.
• Handle system generated incidents.
• Maintain documentation and log incident response activities in ITSM ticketing system and provide coordination with other team members to improve monitoring processes.
• Escalate incidents to appropriate personnel for further troubleshooting if unable to resolve.
• Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
• Ability to work with provided set policies and implement network and security configurations.
• Deploy and update device rule sets to traffic, security, and network standards.

Minimum Qualifications

3-5 years of IT experience

ITIL Knowledge

Experience with Cisco switches and routers, Firewalls, Linux OS etc.

Experience with Ticketing systems (SolarWinds)

Familiar with OSI

Working knowledge of virtualized or cloud computing

Experience working with traffic devices (vendor-supplied software tools) of one or more of the following is a plus:

Dynamic Message Signs (DMS)

Portable Variable Message Signs (PVMS)

Closed Circuit Television (CCTV) Ability to configure and troubleshoot various Network Platforms including various Firewalls, Routers, Switches Management platforms (SolarWinds), and IoT devices.

Ability to interpret the information collected by network tools (e.g., Nslookup, Ping, and Traceroute).

Knowledge of computer networking concepts and protocols, and network security methodologies.

Knowledge of host/network access control mechanisms (e.g., access control list, capabilities list).

Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.

Knowledge of network traffic analysis methods to include NetFlow.

Knowledge of network, and operating system hardening techniques.

Knowledge of packet-level analysis using appropriate tools (e.g., Wireshark, tcpdump).

Desired Qualifications

Network +

CCNA

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.