Maintech, Incorporated
About Maintech and the Role:
Maintech provides computer system and LAN/WAN services to mission critical, multi-vendor, multi-site applications in the Financial, Telecommunications and Research and Development markets. Maintech’s broad spectrum of IT design, procurement, project management and maintenance services, includes 24/7 managed network and systems support.
We have an opening for an Engineer in Charge. We are looking for a self-motivated, dedicated individual who is ready to put their technical skills to work in a fast-paced, customer focused environment.
The ideal candidate will be responsible for providing third level support for customer engineers supporting client IT hardware in the VA area.
Responsibilities
- Provides support and assistance to customer engineers.
- Manages daily workflow of client tickets for break fix and installations.
- Monitors daily service activities as well as engineer production.
- Assists in all phases of support including, coordination, monitoring, information logged, information tracked, ensures service event is resolved appropriately.
- First point of escalation for five field engineers, covering the Ashburn metro region.
- Participates in new hire acclimate to Maintech.
- Assists in after hour standby scheduling.
Qualifications and Skills Required
- 4-plus years servicing IT clients.
- Servicing hardware as specified or utilized in client environment.
- Server installation and cabling experience.
- Certifications as required for client/technology.
- Learn and become proficient with Maintech’s infrastructure system, eMaintech.
- Possess good customer communication skills.
- Problem solving skills with attention to detail; self management skills; ability to prioritize tasks; capacity to effectively communicate verbally.
Maintech, Incorporated is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
Job Type: Full-time
Pay: $35.00 – $40.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: On the road
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