Server Support Technician, NorthernTel, Unifor

Req Id: 390031

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

Job Title: Server Support Technician, NorthernTel

Job location: 850 Birch Street South, Timmins, ON.

Job Status: Regular – Full time. Monday to Friday, daytime schedule. Overtime when required

Date of posting: September 21, 2022

Application deadline: September 29, 2022

Date candidate required: As soon as possible

Job Summary:

The incumbent will work with a team of technicians who are responsible for the service assurance, performance, provisioning, and support of internal and external customer infrastructures. The incumbent will be based out of the Timmins office with potential to provide onsite work. Primary functions of the team are as follows:

• Perform tier three support role(s) for internal and external server infrastructures
• Assist in the planning and provisioning of solutions
• Escalate non-resolved incidents to appropriate third-party support
• Ensure the integrity of customer services
• Adhere to corporate policies and procedures

Qualifications:

• Post-secondary degree or diploma in Computer Science, Electronics, Data Communications, Telecommunications or 3-5 years equivalent work experience
• Must possess relevant industry certifications
• First-hand knowledge and experience of OSI model and IP environment
• Valid Class G driver’s license is essential
• Due to the extensive contact with external customers, good customer contact and communications skills are essential

Skills:

• Strong analytical and problem-solving skills
• Strong understanding of most of the following operating systems/applications: Windows, Unix, Linux, Database, Thin Clients, Email Messaging, and Virtualization Technologies (VMWare, Citrix, and Microsoft)
• Knowledge of most Transport Network Standards
• A good understanding of the following: Routing, Switching, IP Security and their associated protocols and features
• Experience with Server and PC based hardware
• Powershell and Python experience is an asset
• Excellent communication skills; both written and verbal
• Bilingualism is an asset

Abilities:

• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to take ownership of problems, to initiate and lead troubleshooting sessions involving clients and geographically dispersed teams
• Autonomy and organization of work experience in project mode
• Build and maintain an effective network of contacts both within and outside the company
• Demonstrated ability to remain current on new technologies and processes
• Provide tier three support to both internal & external customers on various technologies
• Collaborate with various groups to ensure efficient resolution of incidents
• Provides timely support, analysis, and resolution of software, network, and hardware related problems
• Availability to travel as required
• Availability to work off normal shifts

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Additional Information:

Position Type: Union
Job Status: Regular – Full Time
Job Location: Canada : Ontario : Timmins
Flexible work profile: Mobile
Application Deadline: 09/29/2022

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].

Created: Canada, ON, Timmins

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