Sales Operations Support Analyst

A telecommunications client is looking for a Revenue and Sales Operations Analyst who will provide ongoing management, reporting of assets, Order Management activities, Return Merchandise Authorization activity, and Ad-Hoc operational activities.

Location: Remote

Position: Revenue and Sales Operations Analyst

Pay Rate: $25-30/hr. on W2
Duration: 5 months or longer

Shift: Standard 9-5

Position Summary:

The Revenue Operations Support Analyst will provide ongoing management, reporting of assets, Order Management activities, Return Merchandise Authorization activity, and Ad-Hoc operational activities. We are seeking someone who is detailed oriented with excellent organizational & communications skills and who can interface directly with customers solving issues, enhance existing processes and support the Channel, Deal Desk and Order Management functions.

Responsibilities:

• Manage end-to-end subscriptions of Hardware & Software return process for customers globally
• Leverage existing tracking process while maintaining data and provide status/reporting as requested
• Identify and suggest improvements to existing tracking process
• Communicate with customers and 3PL partners for logistics associated with shipping & handling
• Collaborate with cross functional teams to document, communicate, and enforce policies & processes
• Update Salesforce.com with necessary data points in order to keep customer info accurate
• Become subject matter expert on subscriptions of Hardware & Software logistics
• Own portal entry for all requests
• Act as “back-up” to new sales order entry supporting Deal Desk
• Support Channel Order Processing as needed:
  • Review Orders submitted from Channel Partners
  • Process valid orders
  • Provide guidance to Partners when corrections are needed
  • Track orders
  • Work on ad-hoc activities and/or requests in order to support overall channel business

Qualifications:

• Minimum of 2-4 years’ experience in Order Management / Business Operations / Deal Desk
• Saleforce.com experience required
• Excellent reporting and communication skills (both verbal and written)
• Experience with both Hardware and/or SaaS company preferred
• Strong organizational skills and ability to multi-task with competing priorities
• Highly proficient Microsoft Office tools (e.g., Excel, PPT, Word)
• Self-aware, transparent, collaborative, and open to feedback
• Effective in an unstructured environment requiring new perspectives and creative approaches
• Understanding that change is constant and known to embrace it. Agile and resilient.

Desired Skills:

• Experience with both Hardware and/or SaaS company
• Excellent reporting and communication skills (both verbal and written)
• Understanding that change is constant and known to embrace it. Agile and resilient.

Education/Certifications:

• Bachelor’s Degree preferred

At a minimum, a 7-year background check, education verification, employment verification, and drug screen will be conducted upon hire. Your suitability for employment is contingent upon successfully passing these required pre-employment screenings.

About our Client:

Our client is a global communications & technology leader known for its 4G & 5G wireless networks, broadband & fiber optics, video & advertising platforms.

This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

About APR:

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don’t miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!

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