Telecommunications Support Specialist (IT Senior Specialist)

We are seeking a Telecommunications Support Specialist (IT Senior Specialist) to join our team! You will resolve computer-related issues for your clients.

Job Duties:

• Resolve incoming tickets daily
• Troubleshoot Cisco Unified Communications portfolio including CUCM, UCCX, Unity, Jabber, servers, routers, and gateways
• Experience with ancillary systems including voice recording, call accounting, and Active Directory – LDS.
• Order, receive, configure, and deploy cellular devices to County employees.
• Participate in upgrades/patches for the UC Network.

Requirements:

Advanced proficiency in two or more of the following fields: Network Services, Server Administration, Wireless Communications, Telecommunications.

Experience in helping people communicate through managing, designing, and implementing enterprise scale VoIP over IP network environments with a focus on voice and collaboration technologies.

Provide high level operational support and receive escalations from teams to ensure final resolution on Voice & Collaboration related incidents.

Monitor Voice & Collaboration infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications.

Lead/coordinate Voice & Collaboration infrastructure changes and upgrades.

Ensure full compliance on Corporate Change Management policies and procedures for Voice & Collaboration infrastructure

Experience with ISDN, IP/SIP trunking, analog trunking & SBC deployments

This position is required to report during Emergency Activations and may be required to work holidays/weekends/evenings as directed by the ITS Director or his designee.

Must have a valid Florida Driver’s License.

Must be able to pass a background check (including fingerprinting) before start date.

Must possess or be able to obtain Federal Emergency Management Agency (FEMA) certifications IS-100 and IS-700 within six months from date of hire.

Job Type: Full-time

Pay: $30.00 – $36.00 per hour

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bradenton, FL 34205: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please describe a recent hands-on experience with wireless cellular equipment and MDM applications.
• Please describe a recent hands-on experience implementing or supporting any audio-visual equipment or applications.

Experience:

• Cisco routers: 4 years (Preferred)

Work Location: One location