Telecommunications Analyst

The Voice Services Telecommunication Analyst position is responsible for the implementation and maintenance of telephone hardware and software in a very complex and high paced, multi-tasking environment.

As the Telecommunication Analyst on our team you will be responsible for managing/overseeing front line operational MACD and Incident tickets to support end-users, as well as assisting with the implementation of telephony applications and hardware for knowledge workers.

Other responsibilities for the Telecommunication Analyst include:

• Hands on implementation at remote facilities, including vendor management to ensure specifications are maintained and the architectural design is adhered to.
• Installing media gateways and servers.
• Working with the network infrastructure on QOS issues.
• This position provides on-call coverage, 24×7, on a rotational basis.

Pay Range
The typical pay range for this role is:
Minimum: 46,400
Maximum: 97,400

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• 2+ years of experience, Avaya IP Telephone, Teams Voice, and IP design and maintenance.
• 2+ years of experience with Teams Voice, configuration, programming and end-user support.

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

• Knowledge of the Avaya System Installation and Management; Avaya System and Session Manager, Avaya Communication Manager, fundamental knowledge of voice mail systems for various brands.
• Cisco CUCM knowledge (including Jabber, and WebEx Calling).
• Knowledge of carrier services and interfaces.
• Strong interpersonal skills (oral and written).
• Organizational skills and technical documentation.
• Able to think outside the box.
• Problem Solving experience, troubleshooting, demonstrate team dynamics. Training end users to use various telephony products as required.
• Proficiency with MS office applications, Windows operating systems, Linux operating systems, and a multi-site environment.
• Ability to lift up to 40 pounds.
• Ability to check jacks under desks.
• Ability to walk throughout building for up to 2-hour duration.
• Working knowledge of Starfish (or equivalent) automation, Service Now ticketing system, Nectar, Aternity, Splunk.
• Telework Support (understand connectivity needs of end users, troubleshooting skills to be able to help remote workers from a voice perspective.

Education
Associates degree or equivalent work experience required.

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day.

CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.