NOC Technician

Summary

The NOC Technician Level I primary functions include network infrastructure and investigating alarms down to root cause for repair or dispatch. Receiving incoming calls from and providing support to all SLA and Cell site customers. Creating trouble tickets for tracking purposes, handling after-hours callouts and escalations, implementing outage restoration procedures and assist in tracking of scheduled network maintenance.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below.

· Maintain surveillance of network at all times

· Correlates and troubleshoots alarms collected by NOC monitoring tools. Identify root cause of trouble and resolve, dispatch or escalate as required

· Maintain integrity of Network Monitoring Systems by referring erroneous alarms to responsible parties

· Troubleshoots issues that are reported by Cell Site Backhaul customers, Carriers and SLA customers.

· Assists field operations with troubleshooting and resolving customer/network related issues.

· Provide support for the Care Center escalations

· Provide additional technical support for other internal organizations

· Answer phones promptly

· Create tickets for all network troubles

· Assists in completion of scheduled network maintenance

· Track and communicate outages via Incident Management application Case in a timely and effective manner

· Work non-traditional work schedules covering 7 x 24 x 365 operations

· Perform after-hours callouts and escalations

· Ability to work independently and as a team member

· Performs other duties as assigned to ensure the proper operation of the NOC

Job Type: Contract

Pay: $30.00 – $35.00 per hour

Schedule:

• 8 hour shift

Work Location: Remote