Pacific Coast Telecommunications Manager, Field Service

Responsible for overseeing the physical installation, maintenance and repair of the company’s products and services to meet the company’s business objectives, create customer loyalty, grow revenue, and manage costs within their assigned area. Manage and lead a team of 15-20 Field Service Technicians, Administrators, Contractors and Investigators. Functions including process and procedures, workflows, CSAT, employee management, budget management, fleet management, inventory management, vendor management, contract negotiations, project management and training programs.

Salary and Benefits:
At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $83,500 – $90,000
• Quarterly Incentive Opportunities
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Essential Duties:

• Responsible for driving performance objectives, as well as the leading Key Performance Indicators (KPI’s) to ensure department and company success metrics including break-fix SLA response & resolve, Site Survey, Move Add Change and Installation Completion.
• Ensure company goals for customer satisfaction are met through continuous improvement based on feedback from Customer Value, Transactional, and Installation surveys. (CSAT)
• Manage capacity planning to ensure maximum efficiency from each function, while prioritizing and managing resource allocation based on changing business priorities and budget constraints
• Manage projects by scheduling resources and coordinating with customer.
• Document projects by tracking installation costs and completing and finalizing project tasks.
• Recruiting, selecting, orienting, training new hires.
• Assigning, scheduling, and coaching.
• Planning, coordinating and managing daily activities
• Training, performance monitoring, analyzing and general administrative duties
• Ensuring team members are working effectively and efficiently
• Conducting team meetings, customer meetings
• Assess and evaluate performance
• Ensure all activities are conducted in accordance to corporate and industry standards, and assure top operational capability, performance and efficiency
• Negotiate and manage 3rd party contracts as required to meet business needs
• Overall responsibility for the physical installation, repair and maintenance of all the Securus products and features in the accounts within the assigned area
• Manage hiring, morale, performance evaluations and development plans
• Provide counseling, monthly one on one reviews on performance, disciplinary actions
• Manage expense, capital and headcount budgets with an annual operating budget, while analyzing ways to reduce operating costs.
• Manage Field resources, assets, processes, procedures, work flows, ticket management/documentation, quality, CSAT, fleet management, inventory management, vendor management, budget management, contract negotiations, and training.
• Responsible for direct associates made up of Field Service Technicians, Site Administrators, Contractors and Investigators.
• Regional Asset management (Truck Inventory, Company vehicles, Tools, Laptop’s, Etc.). Conducting quarterly inventory counts.
• Preparing & giving reports, communications and presentations to Regional Manager.
• Other duties as assigned

Minimum Qualifications:

• High school diploma or GED
• 6 years’ experience in a related industry, including 4+ years of Supervisory and Management experience in Telecom.

Preferred Qualifications:

• Bachelor’s Degree or equivalent work experience
• 5+ years of Supervisory and Management experience
• Contract Negotiation, development and management experience
• Experience in managing medium, distributed, cross-cultural remote teams
• Project management experience

Physical Requirements:

• Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

Aventiv Technologies is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Job Type: Full-time

Pay: $83,500.00 – $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location