Telecom Analyst (Remote -Day Shift)

Central Time: Day Shift

100% Remote

General Description of Position:
Responsible for the design, development and implementation of Voice service systems. Provides first class customer service to our customer base. Provides accurate and efficient technical support and training service to customers. Provides troubleshooting expertise by interfacing with multiple technical staff members and vendors to resolve complex issues. Provides backup support to the Helpdesk and Installation & Repair team.
Duties & Responsibilities:

• Responsible for deploying, maintaining, and supporting Voice services.
• Troubleshoot and resolve complex customer telecommunication system problems.
• Provides technical expertise to the Help Desk and Installation and Repair teams regarding telecommunication problems.
• Develops written statements of work for Voice installations.
• Assists the sales team as a technical resource when Hosted Voice demonstrations are needed and/or site assessments.
• Develops Client system documentation.
• Benchmarks, analyzes, and makes recommendations for the improvement of customer systems.
• Demonstrates subject matter competence regarding the latest technologies.
• Actively participates in triaging voice & network related issues in correlation to voice platforms.
• Provides help desk support including analyzing and resolving end-user issues.
• Problems Management (determining permanent solutions to unique or chronic problems).
• Performs other duties as assigned

Minimum Qualifications:

• Bachelors Degree or equivalent experience in telephony or information technologies.
• Experience with Remote Monitoring and Management Tools (RMM).
• Proven ability to manage multiple tasks/projects as well as leading departmental initiatives.
• Provide project and technical support on voice project assignments.
• Experience working with Microsoft Operating Systems.
• Knowledge of various technologies, including networking, hardware, software, peripherals, network applications, and security.
• Proven technical troubleshooting skills and logical problem solving.
• Excellent organization, time management and follow up skills and the ability to manage several projects simultaneously.
• Strong customer-service orientation.
• Actively takes initiative to tackle any issues that arise with little to no guidance.
• High level problem analysis and problem resolution skills.
• Strong customer orientation.
• Excellent written and oral communication skills.
• Proficient use of computer programs, including Microsoft Word, Excel, and PowerPoint.
• Valid drivers license with history of safe driving record.
• Ability to work off peak hours to respond to customers.

Preferred Qualifications:

• Experience working with voice systems.
• Knowledge and experience of installing switching/routing equipment.
• Experience with installing, configuring, and administering a broad range of technologies.

EOE/Disability

Job Types: Contract, Temporary

Pay: $19.00 – $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote