Technical Support Specialist Level 2

Job Summary

Kontron, is currently hiring on a vacant job post of Technical Support Specialist Level 2 based in Boisbriand Quebec Canada. Please read the job detail carefully before applying.

Job Title: Technical Support Specialist Level 2
Company Name: Kontron
Job Type: Full Time
Job Location: Boisbriand Quebec Canada
Salary:
Job Link Expiry: 2022-10-27
Posted on: jobsintelecom.net

Job Detail

Are you passionate about state of the art technologies? Join Kontron Canada as an L2 Technical Support Specialist! We are looking for a dynamic and versatile candidate interested in micro-computing, electronics and embedded software. Please note that it is not a call center position.

To get a taste of the work environment at Kontron Canada, watch the following video in French: https://youtu.be/YQQIQ_8R_yo

An Overview Of The Challenges Ahead

• You will provide technical expertise to support our customers with Kontron products and solutions;
• You will capture customers’ needs, identify and proactively tailor creative and innovative solutions to customers particular requirements while preserving profitability for both parties;
• You will manage technical relationship with the corporate customers while taking ownership of information research, troubleshooting, diagnosis and resolution of the customer’s technical issues;
• You will provide various services and world class technical expertise which may involve going at a corporate customer’s site, if needed;
• You will prepare and conduct technical trainings on latest Kontron solutions, tools and technologies, if needed.

You Will Impress Us If You Have

• Education: Bachelor’s degree or equivalent experience;
• Specialization: Electrical engineering;
• Experience: Ideally a minimum of 2 years in technical support or sustaining engineering activities, as well as network administration experience;
• Profile: Customer centric, strong communication and interpersonal skills, tact and firmness, self-motivated and determined, readily takes ownership, responsible with good organizational capacities, leadership, resourcefulness, works well under stress, ability to work effectively in a group or independently, and ready to travel for a short period a few times per year;
• Assets: Good knowledge of electronic components with administrative experience and troubleshooting of Linux-based systems, great understanding of the network stack (especially L2 and L3 technologies), processor boards, and/or integrated solutions based on Intel architecture in telecom/datacom, industrial, medical or other types of applications;
• Languages: Bilingual (English and French) written and spoken.

How About An Exceptional Work Environment Including

• A competitive salary;
• A generous vacation policy and a large number of personal days;
• An advantageous collective insurance program, including telemedecine;
• A collective RRSP program in which Kontron Canada contributes;
• Good balance between work-family-personal life, including the possibility of teleworking;
• Social and sports activities, including access to a volleyball and soccer field;
• Various training for your professional development;
• A stimulating career path in various sectors of activity;
• Dedicated days for individual and team innovation projects;
• A modern facility with state of the art equipment;
• And much more…

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