Inside Sales and Customer Service Representative

Want to be a part of a great team and an exciting culture? Join the winning team of Accel!

Accel International has grown to be the best high-performance conductor manufacturer for the aerospace, medical, telecommunications, and other industries. Our state-of-the-art technology and the dedication of our associates are unmatched by any of our competitors! With emphasis on customer care and integrity, we have become a force to be reckoned with in the wire industry, and our growth reflects this. We currently operate two state-of-the-art facilities in Connecticut, one in Indiana, and a new one is being built in Florida 2022.

A Inside Sales and Customer Service Representative at Accel has a fast-paced and demanding role that requires self-motivation, a results-oriented mindset, and a positive attitude. If you are a quick thinker, customer-centric extrovert, and you work well under pressure, this is the right role for you.

Job Responsibilities:

• Take inbound and make outbound calls for customer service of wire manufacturing. (NO COLD CALLING!)

• Identify customer’s needs and cultivate effective customer relationships via phone.

• Work with the sales, engineering and operations teams to ensure consistent value is delivered to the customer.

• Maintain customer satisfaction by establishing rapport with customer and others at Accel to help meet customer needs.

• Determine quotation requirements by interviewing customer; referring to customer account information.

• Recommend product solutions by understanding the company product line and prepare quotation pricing utilizing established guidelines.

• Resolve customer product and service problems.

• Administrative tasks, such as order entry, filing, report writing, faxing, copying etc.

• Other duties as may be necessary.

Job Requirements and Qualifications:

• Bachelors degree or higher is required

• 2-3 years experience in non-retail sales and customer service

• Proficiency in MS Office products – (Excel) is required

• Strong work ethic and integrity

• Strong initiative and interpersonal skills

• Ability to work with competing priorities

• Ability to work under pressure

• Analytical skills

• Resourceful and responsible

• Impeccable written and oral communication skills

• Attention to detail and accuracy of data

In return, we are happy to offer:

• Competitive Base Salary (DOE) (This is a salaried, no commission position)

• Generous Bonus Potential

• Rewarding and Fun Work Environment.

• Medical, Dental and Vision Benefits

• Free Disability and Life Insurance

• AFLAC line of coverage

• 401(K) Plan with a Match

• PTO

• Growth Opportunities

Job Type: Full-time

Pay: $60,000.00 – $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Cheshire, CT 06410: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your expected compensation?

Experience:

• Customer service (non-retail): 2 years (Required)
• Microsoft Excel: 2 years (Required)

Work Location: One location