FSET Inc.
- or equivalent experience
Work setting
- Computer hardware or software retailer/wholesaler
- Willing to relocate
- Telecommunications industry
- Consulting firm
- Server farm
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Area of specialization
- Troubleshooting/diagnostic
Security and safety
- Basic security clearance
- Enhanced reliability security clearance
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Screening questions
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Mileage paid
Long term benefits
- Group insurance benefits
- Life insurance
- Long-term care insurance
- Registered Retirement Savings Plan (RRSP)
- Tax-Free Savings Account (TFSA)
Other benefits
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Travel insurance
- Wellness program
Quick Apply
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