Sr. Operations Manager, Telecommunications

TAK is one of the largest and fastest growing communications, broadband, and technology service companies in America. We strive daily to provide the best customer experience, delivering on our mission of BEING OUR CUSTOMER’S HERO, EVERY DAY.

With our continued growth, we are looking for a Sr. Operations Manager to join our team in the Little Canada, MN area.

Why TAK?

• Growing Industry
• Paid Weekly
• Company provided Vehicle, Phone, & Work Attire
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Career Development & Advancement Opportunities

The Role

• Manage all aspects of the day-to-day operations of team members, headcount requirements, KPI, P&L and budget for your assigned area
• Hire, train, and develop talent for all roles within assigned area
• Be your team’s “expert” and “go to” resource; spending time in the field to understand, improve and build your team
• Complete employee performance management functions; disciplinary actions, performance reviews and ongoing development
• Provide strategic direction, support, and management of all regional business partners
• Partner with internal and external stakeholders to consistently evaluate and improve work strategies to positively impact regional operational and financial performance
• Oversees warehouse functions including, customer premise equipment, materials, and TAK owned asset management
• Ensures adherence to quality control standards and maintenance programs
• Maintain and enforce company, federal and state rules and regulations including non-discriminatory practices, payroll and overtime guidelines, etc
• Keep safety as your #1 priority for each of your team members: adhering to company safety standards and all federal, state and local laws
• Travel within assigned region as needed, estimated 20% annually

Requirements:

• 3+ years of experience in a leadership role within telecommunications or relatable industry required
• Bachelor’s degree in relevant field a plus
• Prior telecommunications and/or cable industry experience preferred
• Prior experience with driving business strategy, KPI and P&Ls
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)
• Extensive knowledge of safety policies and applicable Occupational Safety and Health Administration (OSHA) standards
• Strong verbal and written communication skills
• Proficient with Microsoft Office Suite, primarily Excel, Word and Outlook
• Ability to travel as needed
• Excellent customer service, time management, problem-solving and troubleshooting skills
• Ability to build and cultivate positive relationships with internal and external customers
• Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time
• Ability to safely navigate various terrains, managing equipment and tools
• A body weight of no more than 275 pounds to perform ladder work safely. **Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role.**

Equal Employment Opportunity (EEO) Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.