Sr Business Process Analyst – Telecommute

UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.(sm)

Let’s get one thing straight. We’re in the business of making revolutions happen every single day. It’s what’s needed to make the health care system work better for everyone. As a Business Analyst, you’ll drive vital projects that have strategic importance to make that mission a reality. You’ll use your sharp business skills to assist in creating, controlling and improving business processes.

The C&S Strategy Senior Business Process Analyst is accountable for driving successful project implementation, under the leadership and guidance of the C&S Strategy Lead for printed communications. They achieve this through partnership with the Correspondence Management & Development and other teams to achieve key deliverables, and solution and operationalize customer requirements. This position will be accountable for managing and driving member communications strategy through end-to-end execution for the Community and State product portfolio.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Drive Strategy and work with Project and Operations teams to develop and execute planning and direction of all aspects of Member Material’s objectives, policies, and initiatives
  • Drive engagement and Relationships – Socializes and collaborates strategies with all C&S business partners specifically: state health plans, Member Experience, Marketing, Customer Service, and Finance
  • Innovation – identify solutions to improve process, member experience and quality
  • Controls – implement controls in the Value Chain process to mitigate unplanned material requests
  • Collaborates with Operational teams within CM&D to ensure timely program implementation and delivery
• Read, understand and assess RFPs, responses and materials, with the goal of identifying and documenting operational implications
• Accurately assess and interpret customer needs and requirements
• Ensure alignment and understanding of program/project scope and objectives with the organization’s strategic objectives and the Voice of the Customer, in consultation with applicable stakeholders
• Provide all requirements to Materials Operations Team for execution of Member Materials Strategy
• Ensure that the operations teams follow the overall project strategy for C&S E2E
• Create and manage project plans, risk trackers, and other standard project management documentation
• Drive progress of project across numerous stakeholders and project teams
• Solve complex problems and/or conducts complex analyses based on data and facts
• Proactively anticipate issues and facilitate resolution
• Identify, escalate and drive resolution of issues and risks by solutioning and problem solving across numerous functional areas
• Effectively lead meetings with cross functional partners to achieve decision making and action
• Develop and deliver presentations to business partners on project status and issues
• Encourage employee engagement. Create and maintain an environment of collaboration, best practices and knowledge sharing
• Support C&S Strategy initiatives and projects

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you be interested in.

Required Qualifications:

• Bachelor’s Degree or comparable experience
• 3+ years of successful operational business program execution and project management
• 3+ years of professional level MS Office experience Excel, PowerPoint, Outlook
• 3+ years of Project Management experience
• 1+ years of Project Management experience in a production environment
• Ability to build effective business processes and metrics to measure business performance, quality, and cost in-order to make sound business decisions

Preferred Qualifications:

• 3+ years of experience of Print production: supply chain, production, supplier, strategic sourcing, and/or direct response marketing management
• 1+ years of experience with Managed Care/Healthcare business lifecycle, governances, and regulations
• Experience with government guidelines, compliance, regulations (i.e. CMS, Healthcare Reform)
• Solid communication and presentation skills
• Proven track record of successful and effective problem solving
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Community & State . Challenge brings out the best in us. It also attracts the best. That’s why you’ll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life’s best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.