Lead Telecommunications Specialist/Infrastructure Specialist 3 (20066941)

Primary Location: United States of America-OHIO-Franklin County-Columbus

Work Locations: William Green Building 30 West Spring Street Columbus 43215-2256

Organization: Workers’ Compensation

Classified Indicator: Classified

Bargaining Unit / Exempt: Bargaining Unit

Schedule: Full-time

Compensation: $35.91- $52.83

Unposting Date: Nov 5, 2022, 10:59:00 PM

Job Function: Information Technology

Agency Contact Name: BWC Human Resources

Agency Contact Information: [email protected]

Lead Telecommunications Specialist/Infrastructure Specialist 3 (20066941)

(22000A2A)

Job Duties

A Little About Us:
With over 1,500 employees in 11 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.

For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture:
BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society’s impact on our services and workplace, and learn about how different perspectives can improve leadership skills. If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!

This position is being reposted. Applications received between 8/16/22- 8/26/22 will need to submitted again in order to be considered.

What You’ll Do:

Infrastructure Specialist 3
Pay Range: 35
Primary Technology: IVR/ACD

• Delievers, implements, and supports a variety of software applications and hardware platforms.
• Analyzes and proposes changes to current IT policies, procedures, and practices for telecommunications setup, configuration, operations, and problem resolution.
• Evaluates effectiveness & risk of IT processes for VoIP telephony, interactive voice response [IVR], automatic call distributor [ACD], and call center systems.
• Works with the Enterprise Architecture team, OIT, vendors, and other infrastructure specialists to evaluate and research telecommunications, router/switch, hardware and software solutions.

For more details about the position, please click here.

BWC is currently operating under a hybrid schedule that can incorporate both teleworking and in-office hours. Employees may be required to report to the office when requested by management &/or for their initial job training.

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Qualifications

Required Experience and/or Education:

• Completion of undergraduate core program in computer science or information systems; 36 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of associate core program in computer science or information systems; 42 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or 60 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above.

Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Necessary Skills and Competencies:
Knowledge of: oral & written communication tools & techniques; customer support & personal service; technical writing & documentation practices; state & agency policy, procedures & applicable laws*; vision, mission & goals of agency*; lead work; mathematic principles relative to telecommunication; telecommunications methods, practices, & principles; capabilities & applications of network equipment including routers, switches, load balancers, firewalls, wireless access points, servers, & endpoints; IT principles; organizational operations environment, topology, & protocols; local area & wide area networking principles & concepts; performance monitoring methods; basic internet server maintenance techniques; system administration methods & procedures; operating systems installation & configuration procedures; technology design & technology design techniques; structured analysis principles; automatic call distribution (ACD) systems; interactive voice response (IVR) systems; voice over IP (VoIP) solutions; call center applications.
Skill in: reading comprehension; speaking; service orientation; installation; troubleshooting; critical thinking; operation monitoring; judgment & decision making; systems analysis; systems evaluations; operation analysis; identifying & specifying business requirements; complex cross-platform problem solving; quality assurance.
Ability to: prepare meaningful, accurate & concise reports; stay abreast of current technologies in telecommunications; define problems, collect data, establish facts & draw valid conclusions; provide expert technical advice, guidance, & recommendations to management & other technical specialists on critical IT issues.

BWC OCSEA Selection Rights:
This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. BWC bargaining unit members have selection rights before non-bargaining unit members. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position.

Salary Information:
Unless required by legislation or union contract, candidates will start at lowest rate of the salary range associated with this position.

Transportation:
Position may require travel; therefore, persons occupying this position must be able to provide own transportation &/or legally operate a state-owned vehicle.

Educational Transcripts:
For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed.

Background Check Information

Background Check:
Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.

EEO & ADA Statement:
The State of Ohio is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age (40 years or older), genetic information, sexual orientation, or caregiver status in making employment-related decisions about an individual.

The Ohio Bureau of Workers’ Compensation is committed to providing access and reasonable accommodation in its services, programs, and employment opportunities following the Americans with Disabilities Act and other applicable laws.

All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted.