IT Project Management

The SSG Technology organization provides support to SSG businesses in the areas of network & telecommunications, systems, and application services along with call center technical operations. The PMO provides PM Oversight, PM Process and Tooling along with PM standards across the SSG organization.

DEVELOPMENT (WHAT WILL YOU LEARN BY DOING THIS JOB):

• Enhanced leadership skills in a complex environment.

• Enhanced communication and management skills by interacting with enterprise-wide technology and business personnel

• Learn to integrate input from diverse sources and establish appropriate process and project controls.

• Learn to interact with Senior Management and Business Managers.

• Be involved in development of new project management processes to measure productivity, quality, and control.

• Be involved and responsible for technology initiatives with global and business impact.

KEY RESPONSIBILITIES:

• Assist in the development and implementation of process improvements in conjunction with the project management and technology teams.

• Ensure consistent tracking and reporting are in place.

• Develop Project Plan, forecast and schedule.

• Work with stakeholders to record detailed project requirements, constraints and assumptions to establish project deliverables, using requirement-gathering techniques (e.g. planning sessions, brainstorming, focus groups) and the project charter.

• Develop, lead, or participate in team projects to enhance, improve, and mature the PMO management capabilities.

• Ensure plans for assigned projects include work breakdown, project organization chart, cost/budget and communication, risk, quality, and resource plans.

• Communicate project plans to affected parties to ensure a common understanding, set expectations and align stakeholders and project team members.

• Ensure execution of tasks defined in the project plan to achieve the project goals. Execute all parts of the project plan and manage the budget/forecast. Monitor and control project work including change controls.

• Measure project performance utilizing appropriate tools and techniques to monitor progress; identify and quantify variances, complete any required corrective actions, and communicate to all stakeholders.

• Implement approved actions and workarounds required to mitigate project risk events.

• Improve project team performance by building team cohesiveness, leading, mentoring, training, and motivating to facilitate cooperation, ensure project efficiency and boost morale.

• Complete other related duties as assigned.

• Under direction of higher management, leads and directs high priority projects impacting three or more businesses or functions, often requiring considerable resources and high levels of functional integration; responsibility for the projects includes all aspects from initiation to close.

• Must be familiar with system scope and project objectives, as well as the role and responsibility of each team member, to effectively coordinate team activities.

• Demonstrate an awareness of and impact on relevant issues on a company-wide basis.

Position Description

This position provides the project management knowledge and expertise applied to the requirements gathering to scope definition and management, work breakdown development and critical path management. This enables and supports the implementation of functionality and technology required by SSG to grow leadership and competitive advantage in the BPO industry.

Qualifications

Required:

• Bachelor’s degree and a minimum of 2 years’ proven project management experience, OR in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience, including a minimum of 1-2 years’ proven project management experience

• Proficiency with personal computers as well as pertinent software packages.

• Sound knowledge of project management methodology.

• Strong verbal and written communication skills, particularly an ability to negotiate, influence and gain consensus.

• Regularly communicates verbally and in writing with management on status of initiatives, in a professional and understandable manner.

• Excellent problem-solving skills.

• Ability to work individually as well as a member of a team.

• Self-motivated, results-driven, and well-organized individual.

• Ability to handle multiple tasks and work under time constraints in support of various assignments.

• Ability to function professionally at many different levels (clients, management, and peers).

• Strong interpersonal skills necessary for business partner relationships within and outside the organization.

• Desired knowledge of BPO industry

• Desired PM Certification (SCRUM OR PMP)

EXPECTED OUTCOMES (WHAT WILL “SUCCESS” LOOK LIKE IN 12 MONTHS):

• Implementation of projects on-time with proper scope management

• Knowledge and understanding of the SSG Implementation methodology

• SME of PMO process and tooling

KEY CHALLENGES (WHAT IS THE WORK/MARKET ENVIRONMENT):

• Managing multiple priorities in a constantly changing environment.

• Managing the expectations of senior technical and business managers.

• Establishing working relationships with business unit clients and the tech functional teams.

• Ability to assimilate key issues and concepts and develop processes to measure and improve.

Job Type: Full-time

Pay: $60,000.00 – $70,000.00 per year