Cisco Systems
We are seeking an experienced customer facing Project/Program Manager to own and lead our key, concurrently running multiple Cloud Calling migration and implementation engagements. This is a critical role within the team.
Who We Are
Cisco’s Collaboration Technology Group (CTG) is helping people transform how they collaborate globally through solutions targeted at enhancing the user experience and driving collaboration and productivity to unprecedented levels, thus helping drive revenue growth and defining new business models. We are the only vendor that can truly connect conferencing hardware, software, and SaaS offerings to deliver the best end-to-end user experience regardless of whether they are internal or external, while making it secure and scalable for IT.
What You’ll Do
The Cloud Calling team is looking for a proactive, detailed oriented, strategic problem solver with a can & will do attitude to help transform and scale our growing cloud collaboration business. This role will partner with senior leaders and the broader cross-functional teams both externally (with Cisco partners and/or customers) and internally to ensure the execution of transformational and strategic Cloud Calling implementation projects needed to take this growing cloud business to the next level. More specifically, you will:
- Lead all aspects of major migration or implementation projects – defined as complex projects involving large numbers of users and/or locations – for our Cloud Calling customers. Project manage all execution plan phases – from the proof-of-concept and test site phase, through the provisioning and implementation phases, to deployment day and ongoing support.
- Know the changes to these orders and locations and ensure all customer requirements involving equipment, telephone numbers (TNs) and porting of TNs is accurate, on schedule, and ready for execution.
- Advise and integrate the calling partners’ site/location deployment schedule for their major customers and coordinate ongoing changes, controlling risks and schedule impacts.
- Work with partner’s project managers to validate that the customer’s requirements are met, and sites are ready for service.
- Ensure that sensitive porting dates, times and events are all carefully managed and well communicated.
- Estimate total project size, scope, risks, and track progress to completion. Inform all project team members of pipeline and forecast information to allow for better support resource planning.
- Plan and execute project communications plans across multiple platforms including Webex Teams and Meetings, ensuring all stakeholders, team members and management are informed, and that issues, actions, and results are documented. Define actions and insure project team members complete assignments on time, and to standard.
- Manage project documentation and recordkeeping.
- Coordinate all project aspects with partner and customer success teams, as well as implementation, partner and technical support. Be available to address issues, and promptly refer problems and requests for assistance to the proper support resources available.
- Have resources and tools ready to assume leadership of projects in-flight which require additional execution assistance.
Who You Are
You have 10+ years of program/project management, product or technical lifecycle management experience with collaboration and calling products including significant experience working closely with service delivery and support teams.
- Have previous experience working with telecom carriers/service providers, and/or large VARs, ideally in the voice, unified communication or collaboration services functional areas
- Bring a strong mix of product management, program/project management and partner/customer relationship competence
- Are very comfortable engaging with senior execs and a vast set of multi-functional stakeholders and ability to influence without authority
- Can articulate complex technology concepts and deliver that message at different levels inside and outside of the company
- Can identify and overcome challenges on your own using confidence, influence and quick thinking
- Have the ability to work independently as well as demonstrate full team and multi-functional resources to ensure successful customer experience at each interaction.
- Are a strategic, dedicated problem solver who can develop and implement a strategy across all stages of the customer lifecycle and is skilled at driving continuous process improvements.
- Have good interpersonal skills required to influence and matrix-manage across various groups within Cisco and customer organizations.
- Are very hands-on; you step in and help teams get unstuck
- You build strong relationships; you are constantly looking to improve yourself and your team.
- You have a solid grasp of Cisco’s markets, products, services, organization structure, strategy, planning and decision-making processes
Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (37 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
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