Supervisor, Enterprise Communications

Job Description

Supervises and coordinates the staff and daily operations of the Telecommunications voice operations for assigned business unit and/or shift(s).

Job Responsibility

• Promotes Enterprise Communications department goals by selecting, motivating, and training capable team members.
• Leads the activities of assigned Enterprise Communications team members by communicating and providing guidance toward achieving department objectives.
• Supervises, hires, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner.
• Prioritizes, schedules, assigns, and monitors work to optimize operational service.
• Analyzes, recommends, implements, and monitors approved work-flow changes.
• Participates in evaluating and implementing Quality Control/Performance Improvement related practices.
• Arranges and/or delivers training related to operations.
• Participates in planning and monitoring resources including budget, supplies, equipment, space, and information to meet operational goals and objectives.
• Ensures implementation of operating policies, procedures, and processes.
• Ensures distribution and collection of in-house receivers, maintenance of records by department and individual, and repair/storage of receivers.
• Reviews and maintains operational records.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor’s Degree required, or equivalent combination of education and related experience.
• 4-6 years of relevant experience and 0-2 years of leadership / management experience, required.

• Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).