Telecommunications Technician

Responsibilities:

• Maintain, support, and troubleshoot network equipment, and out of band management
• IMAC support: (Install, Move, Add, Change)Fiber optic and copper cable: Patching, Crimping, Device to Device Cable management and Labeling

WiFi and BLE systems
IP Telephony (IPT)
Microwave systems

• Resolve reported issues within the stipulated SLA and update ServiceNow ticketing system
• Perform Root Cause Analysis
• Locating and or identifying network circuits and tagging the demark location
• Work with stakeholders to identify site requirements and provide technical recommendations
• Create and update site documentation like run-book and Standard Operating Procedures
• Standardize procedures to improve efficiency and effectiveness of the network
• Follow company’s recommended process for Incident, Change and Safety management

Mandatory:

· 5+ years of relevant experience supporting and managing network infrastructure and network related devices

· CCNA or equivalent industry certification

· Experience with Cisco products

· Worked in Enterprise Environment with Service Level Agreement

· Strong analytical and problem solving skills

· Must be willing to learn quickly, adapt, and work in a fast paced environment

· Excellent communication and conversation skills (Verbal and Written)

· Willing to travel within US on need basis

This Job can be widely searched as “IT Support” or “Deskside Support” or “Desktop Support” or “Technical Support” or “IT Service Desk” or “End user Support” “field Service Technician”

Job Type: Contract

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Network infrastructure: 5 years (Preferred)
• Cisco Products: 3 years (Preferred)
• * IMAC support: 1 year (Preferred)

Work Location: One location