Telecommunications Call Center Agent

Job description

Job description

Telvista is seeking talented customer service agents to support our growing Technical Support team. As a technical support representative, you will handle blended inbound phone interactions with residential and business customers.

This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a huge PLUS! Candidates should be very reliable, have excellent communication skills and be willing to constantly learn on the job.

*If hired you will be required to work onsite at our Dallas Site*

Here’s a snap shot of what we offer:

• Medical, Dental and Vision Insurance
• Base salary with performance incentives
• Paid Time Off (PTO)
• Career Development & Organizational Growth
• Team Building Activities
• Professional Work Environment
• Business Casual Dress Code
• Office Snacks
• Covered Parking & More!

Responsibilities: The full job description can be found on our careers page.

• Handle inbound and outbound contacts in a courteous, timely, up-sell and professional manner.
• Ensure first call resolution through problems solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Lead fact-finding discussions to determine the best options for the customer
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure

What you need to get started:

• High School Diploma/GED
• Pass Criminal Background
• A minimum of 1yr sales, customer service and/or call center experience
• Excellent communication skills
• Engaging interpersonal skills
• Intermediate computer skills
• Reliable transportation
• Willingness to learning
• Positive mindset

If you would like to learn more about this opportunity please apply. We have limited availability for this opportunity so be sure to submit an application today! We look forward to assisting you with your next career choice.

Pay: $13.50

Telvista is an Equal Opportunity Employer

Job Type: Full-time

Salary: $13.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Dallas, TX 75247: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Type: Full-time

Pay: $13.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Dallas, TX 75247: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location