Telecom Coordinator

Job Brief

We have a vacancy of Telecom Coordinator in our company, Claire’s. This vacancy is based in Hoffman Estates IL 60192. Please go through the job detail mentioned below.

Position Title: Telecom Coordinator
Company: Claire’s
Work Type: Full Time
City of work: Hoffman Estates IL 60192
Salary: Full-time
URL Expiry: 2022-12-15
Posted on: jobsintelecom.net

Job Detail

Job Description

Department

Information Technology Service Management & Finance

Job Title

Telecom Coordinator

Workday Job Profile

Specialist III, IT Service Delivery & Infrastructure

Salary Band

C

Reports to

Telecommunications Manager

Location

Hoffman Estates

Number of Direct Reports

0

Purpose of Role

(an accurate and concise statement summarizing the overall purpose of the job and what it has to achieve)

The Telecom Coordinator is responsible for placing, updating, tracking, and communicating all telecom service orders for Claire’s corporate and retail locations. You will work in collaboration with our Telecom Expense Management (TEM) provider to ensure the successful delivery of services to locations and users.

Main Responsibilities (describe the key areas in which results must be achieved in order to fulfil the overall purpose of the job)

Work closely with many project managers on large scale and volume enterprise deployments to meet customer’s unique requirements.

Work with customers to obtain up-to-date and accurate information before placing orders.

Perform Move, Change, Delete, and approve orders in TEM systems before placing an official orders to Telecom carriers.

Track, update and communicate all changes to MACD orders to the necessary parties

Develop project schedules, plans, and processes

Manage schedule changes related to construction

Communicate install dates and orders to the necessary parties for access to facilities

Collaborate with the network team on service installations and service impacting issues

Investigate billing related issues and solve disputes

Create and distribute reports to various groups

Participate in the analysis of service-related trending and develop plans to address systemic or carrier-related issues

Schedule and participate in weekly status calls with clients, fellow teammates, and carrier providers.

Ownership and coordination with network team, cross-functional teams, and carriers to schedule installations, circuit activations and testing.

Big picture view on whole new circuit deployments to ensure Claire’s business requirements are met, carrier escalation processes documented and communicated to network and other functional teams that require the escalation process to perform their daily jobs.

Project management of multiple orders simultaneously with a high level of detail, accuracy and quality.

Manage and maintain an inventory of active transport services and telecom inventory records.

Manage escalations and expedite with vendors to ensure timely service delivery.

Ability and courage to prioritize deadlines and openly initiate communications with management team if deadlines appear to be at risk.

Perform other duties and responsibilities, as assigned

Must have problem solving skills and the ability to multitask

Ability to work under pressure and at a huge volume and fast pace environment

Decision Making

(describe how / what decisions are made and the accountability for making them)

Level of Decision Making: (Indicate level here __ 2 ___ )

Makes every day operational decisions to get the job done Makes job function and tactical decisions that could affect others Makes job function and strategic decisions that could affect the overall company

Include any other significant details below:

Relationship with Others

(what frequent internal & external contacts the role has with other roles and what is the purpose)

Internal: (Indicate level here __ 3 ___ )

Direct department and/or internal corporate contact only Field and Corporate employee contact Field and Corporate global employee contact

External: ( Does the role have contact with outside Vendors, Brokers, Consultants, etc. list % below)

Potential % of external contact _ 30 _____%

Education and/or Certifications

(i.e. high school diploma required, bachelor’s degree in X required/preferred,

X Certification preferred)

Bachelor’s degree or equivalent experience required

Essential Criteria

(In order of importance list and describe the qualifications, knowledge, skills and abilities needed to perform the job at a competent level)

Passionate about customer service

Positive can-do attitude

Strong oral and written communication skills

Strong organization and problem-solving skills

Microsoft Office proficiency required (Excel skills)

Strong understanding of basic Telecom services and terminology

Sense of urgency with the ability to work in a fast-paced and deadline-oriented environment

Able to prioritize multiple assignments

Time and project management skills

The ability to work independently

Detail orientated

Completed By

Prepared By: Barbara Butler

Role: Telecommunications Manager

Date: 7, 2022

Job descriptions are continually a “work in progress.” This job description is meant as a guide. Other duties and responsibilities be assigned at any given time as both the business dictates and the function of the job changes. The job description doesn’t constitute a contract of employment and that the company exercise its employment-at-will rights at any time. Employees with disabilities must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential functions” of the position, with or without reasonable

Claire’s is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you require.

Direct Apply

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