Voice NOC Technician

Voice NOC Technician

Location: Longmont, CO (No Relocation is Provided)

Salary: $31.00 – $31.25 / hr. + 11% shift differential ($34.41/hr.)

*shift flexibility is desired since this is a 24/7 call center.

Job Summary:

This role provides level 2 NOC support to our 9-1-1 Voice Network.

Works on various voice networks to provide support and resolutions to customers.

Requirements:

• 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required
• Experience with troubleshooting trunk groups (such as SIP, ISUP, PRI, CAS, etc.) and performing call traces
• Understanding of SIP signaling protocols, ladders and error messages
• General understanding of the OSI model
• Ability to navigate Cisco CLI, BGP, and routing decisions preferred
• SONUS troubleshooting experience preferred

Job Type: Full-time

Pay: $65,000.00 – $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• NOC: 2 years (Preferred)
• SIP: 2 years (Preferred)
• SS7: 2 years (Preferred)

Work Location: One location