Community Liaison Officer – Telecommunications – Lancashire

About us

We are a UK based, full fibre provider that is rolling out a new 1 gigabit per second broadband network to homes and businesses across the UK.

With an average broadband speed of 64mbps, the UK is ranked amongst the lowest in Europe for its poor internet connectivity and we are here to change this by delivering a betternet. We are a start-up team of innovative, agile and driven individuals, looking to scale-up and achieve our ambitious plan to connect a million homes in the UK to our gigabit network.

We have now rolled out fibre to over 90,000 homes in the UK, making us one of the fastest growing Altnets in the UK.

What sets us apart? You do, each one of us has a voice and collectively contribute to building brsk. If you are wanting to work somewhere you can have a real impact and believe you can innovate in a fast paced environment, then this be the role for you!

About the Role

We are looking for confident and outgoing individuals to join us as a Community Liaison Officer. Reporting to the Build Community Manager you will be focussed on 121 engagement with residents, communities and key stakeholders to engage with them ahead of any major civils works taking place whilst we are developing our full fibre networks in their area.

The successful candidate will connect with those in our build area and gather accurate data from the build team to be able to keep residents and communities up to date on the progression of civils works and follow up with residents for feedback on any issues they encounter whilst the works were ongoing.

With your ear close to the ground, your work will help produce business critical data around the experience of communities as we roll out our network.

You’ll educate, guide and inform people on the rollout of the brsk network, answering questions about our work and demonstrating that we’re here to make their lives better and creating communities that are as passionate about brsk as we are.

About you

We are looking for an enthusiastic and confident individual who is amazing at building stakeholder relationships and has strong experience in this. You will have strong communication skills and be able to engage with the community at a non commercial level and actively sell the Brsk deployment story whilst managing customer concerns, feedback and issues. Every interaction with the community counts – you will be expected to capture key customer information that will provide insight for the business to drive future growth.

You will be passionate about engaging with your local community and be able to bring your own ideas to ensure that the communities we are building understand what we are doing and why we are doing it. You will be customer focused and a great ambassador for our brand at all times.

This is very much an in-person role. You must have your own transport so you can travel to the Burnley community, visiting them several times each week.

Experience in Telecoms and an Understanding of New Roads & Streetworks would be an advantage but not essential.

Salary – up to £25k

Location – you will be based in the Burnley region. We do not have an office so when you are not out with your communities you will be based from home.