Installations Coordinator

Job Summary

toob Ltd, is currently hiring on a vacant job post of Installations Coordinator based in Portsmouth. Please read the job detail carefully before applying.

Job Title: Installations Coordinator
Company Name: toob Ltd
Job Type: Full Time
Job Location: Portsmouth
Salary:
Job Link Expiry: 2022-12-01
Posted on: jobsintelecom.net

Job Detail

Installations Coordinator

Portsmouth HQ with flexibility for work from home

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toob is a full-fibre broadband provider on a mission to transform the South of England’s internet experience. toob has a bold plan to deploy its network to more than a million premises over the next 10 years.

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The Role:

We are looking for experienced and highly organised Installations Coordinators to organise all installation activity and manage the daily installation issues and escalations. As an Installations Coordinator you will be the point of reference for our 3rd party installation partner and internal field-based installation managers, as well as directing and coordinating activity to ensure the highest possible success rate for customer installations. As an Installations Coordinator you will be able to juggle several tasks alongside a busy workload and demonstrate a self-starter attitude.

If you are looking to make a difference, thrive in a growing business and share our aspiration, we would love to hear from you!

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Key Accountabilities & Decision Ownership:

• Ensure all job schedules are accurate and maintain a clear view on resourcing
• Responsible for management of in-day installation issues and changes to planned activity
• Act as a central point of contact for field-based installation managers
• Co-ordination of installation survey requests and responses
• Manage pipeline of required remedial action to ensure installations can go ahead successfully
• Drive escalation to internal teams where required to ensure installation success rate remains high
• Responsible for weekly and monthly management reporting on installations
• Proactively raise issues and risks with the ability to identify and drive through improvements in working practice
• Manage escalations, ensuring issues have clear description of issues and attempted resolution
• Participate in operational calls, recording, tracking and closing actions.

Core competencies, skills and knowledge

• Experience of managing 3rd party supplier performance
• Experience of identifying and implementing best practice across multiple teams
• Methodical and logical approach, with a strong attention to detail and the ability to multi-task
• Effective written and verbal communication skills with the ability to adapt your style where needed
• Self-drive initiative
• Team player and facilitation
• Building relationships
• Comfortable to work autonomously, as well as part of a team
• Effective communicator with a proven track record of building and maintaining stakeholder relationships
• Ability to use initiative and excellent attention to detail
• Competent or advanced user of Microsoft Office Suite
• Proactive, positive and consistent in manner and approach
• Hold the Right to work in the UK.

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Company Benefits:

• Annual Leave – 25 days
• Annual Bonus
• Group Pension – Royal London
• Long Term Incentive Plan
• Group Critical Illness
• Group Life Assurance
• Private Medical Scheme

This is a fantastic opportunity with exceptional benefits, apply now to avoid disappointment!

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About us:

Launched in 2019, toob is a full-fibre broadband provider on a mission to transform the South of England’s internet experience. Founded by an experienced team from some of the world’s biggest telecommunications brands, toob offers simple, affordable access to its full-fibre network so every household and business can benefit from hyperspeed broadband and thrive in the digital age.

toob are committed to inclusiveness and equality of opportunity – we don’t just look at your CV but focus on who you are and what amazing skills and experience you be able to bring to us. We understand that everyone has a contribution to make, so welcome applications from different backgrounds, experiences, and abilities.

Should you require any reasonable adjustments to be made during the recruitment process, please let us know at time of application.

Job Types: Full-time, Permanent

Salary: £35,000.00-£40,000.00 per year

Benefits:

• On-site parking
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Yearly bonus

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