Client Project Manager

Engineered Tower Solutions, PLLC (ETS) is a full-service engineering company serving the telecommunications needs of tower operators and owners in the commercial, utility, and public safety markets. ETS is seeking a Client Project Manager to join our first-class team in Raleigh, NC or our Fountain Hills, Arizona office. Travel will be required 30% of the time if you live in Raleigh, less if you are in AZ.

The duties of this position include:

· Building and improving existing client relationships, expanding reach while pursuing leads via client networking and maintaining one-to-one communication with the clients

· Providing project-level status reports and project updates to customers, leadership, team leads, and project leads via dashboards, progress meetings, and one-to-one communications

· Partnering with integrated team members to understand processes and suggest service improvements that would help the company align with the client’s needs · Forecast and track task and project completion at all levels to ensure the client’s deployment goals are met

· Anticipate and proactively address issues internally and externally that hinder services, effect delivery, and/or provide a negative customers experience to our clients

· Help client and team plan, execute, and complete projects that have cross-departmental tasks and goals

· Organize regular meetings with department managers to discuss improvements and successes they’ve had regarding client satisfaction and customer goals

· Act as a liaison between clients and the finance team to support timely payment a

· Work with clients to identify and develop additional avenues for services

Project Management Responsibilities including:

· Project folder and tasks setup

· Updating and/or maintaining Site Tracker as directed by Division Heads, communicating project delays to Division leads and clients and changing delivery dates, adding revision tasks, and alerting the team leads to obstacles and overlaps that may impact deadlines. Communicating client forecast goals, delivery changes, and changes in ETAs to the client.

· Pull Due Diligence and Organize; maintain file folders, ensuring folders have all documents, PO’s, and email communication are maintained

· Upload necessary documentation into the client database

Prepare permit submittal packages in accordance with jurisdictional requirements and submit online, mailed, or in person as needed

· Communicate with jurisdictions, and internal/external team members to resolve jurisdictional redlines, delays, or issues

· Route project files/documentation to client and external project managers and division and team

Skill Requirements:

• Must be well versed in MS Office software and Outlook.
• Data entry into websites; prior experience with Site Tracker would be ideal.
• Must be capable of managing others efficiently.
• Able to manage time appropriately with little supervision.
• Strong organizational skills.
• Prior experience with cell towers is a plus.

Educational Requirements:

• Associates Degree preferred, High School Diploma or equivalent required

Job Type: Full-time

Pay: $60,000.00 – $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus pay
• Quarterly bonus

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Raleigh, NC 27615