Telecom Analyst

Job Description
This position will support assistance with field (remote locations) telco billing analysis and telco service additions/cancellations as well as fact/data gathering associated with the same.

PRINCIPAL RESPONSIBILITIES:
The successful candidate’s responsibilities will include, but not be limited to:

• Forensic analysis of telecom invoices inclusive of tracking, reviewing, auditing, optimizing, modifying and submitting new order or disconnect requests
• Ability to manage heavy volumes and often complex telecom invoices
• Confidence in delivering in-person and web-meetings; including all levels within a program office
• Provide regular feedback on savings opportunities and best practices in Telecom Management
• Updating and maintaining the circuit status and data within a CMDB
• Management of circuit orders and disconnects as needed, including providing options for the best solution for the desired service being requested
• Provide timely, detailed, and accurate reporting to various levels of Simon audiences

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Business, Accounting, Finance, or related field
• At least 4 years’ similar experience with a basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)
• Experience navigating through carrier portals (wireline/wireless)
• Business analysis skills, including developing business requirements, product proposals and business and technical workflows
• Project coordination/facilitation, problem solving and analytical skills
• Strong attention to detail
• Ability to manage multiple tasks simultaneously, while meeting deadlines
• Microsoft Office competency and accelerated Excel competency to include pivot tables and complicated formulas
• Experience creating process documentation and standard operating procedures
• Ability to leverage automation for efficiency and added customer benefit
• Strong written and oral communication skills, including the ability to communicate technical information to both technical and non-technical users
• Ability to capture detailed meeting minutes effectively, and assist in developing presentations/materials

Job Type: Full-time

Pay: $30.00 – $40.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Indianapolis, IN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Telecommunication: 3 years (Preferred)

Work Location: One location