Tier 1 Field Technician

The Administrative Office of The Supreme Court of Appeals of West Virginia

Position Announcement

TECHNOLOGY SERVICES EMPLOYMENT OPPORTUNITY

Charleston, West Virginia

Position open until filled.

The Administrative Office of the Supreme Court of Appeals of West Virginia (“AO”) announces the following professional opportunity within its Technology Services Division, headquartered in Charleston, West Virginia. The Technology Services Division is responsible for all technology-related matters for the Court System of the State of West Virginia, including the Administrative Offices of the Supreme Court of Appeals. The position is Tier 1 Field Technician, who directly reports to User Support Services Manager, briefly described as follows.

TIER 1 FIELD TECHNICIAN

Salary Range: 45,000-$55,000

Position Purpose: This position provides remote and on-site technical support statewide with emphasis on hardware, connectivity, cabling and application issues.

Requisite Qualifications, Education, and Credentials: The successful candidate must possess a high school diploma and four (4) years of experience in a related area. Bachelor’s degree in technical field may replace four (4) years of required experience.

Primary Duties and Responsibilities include:

• Conducts assessments and makes independent decisions on how to approach the issue to resolution.

• Assists with determining needed parts supplies and tools to be ordered to maintain service levels.

• Provides installation of network endpoints such as computers, video conferencing units, cameras, IP telephones, switches, routers, and access points.

• Diagnoses communication issues including cables, patch panels, network cards, and other network connection points.

• Conducts site surveys and assessments.

• Assists with identifying refresh of hardware systems.

• Provides support of peripheral equipment such as printers, scanners, and other devices.

• Assists users with PC applications and court applications as needed.

• Educates users on the proper care, maintenance, and use of equipment/software.

• Troubleshoots connection issues to applications, portals, and other systems.

• Ensures endpoints are patched and updated to compliant security standards.

• Tracks issue resolution to closure.

• Troubleshoots technical issues and document resolutions.

• Performs other duties as assigned.

Preferred Knowledge, Skills and Abilities:

• Knowledge of LAN/WAN environments and telecommunications.

• Knowledge of PC imaging technology.

• Knowledge of remote access tools.

• Knowledge of Microsoft Office applications.

• Use/Knowledge of ticketing systems.

• Knowledge of computer hardware architecture.

• Ability to read and understand schematics/blueprints.

• Strong administrative, organization, and time management skills.

• Strong interpersonal/customer service skills, detail oriented and able to coordinate and manage multiple tasks.

• Ability to perform in a dynamic work environment.

• Ability to work in a team.

Working Conditions (Physical/Mental Demands, and Environmental Factors):

• Ability to work nontraditional hours as needed.

• Must have reliable transportation and valid state issued driver’s license.

• Ability to travel throughout the state which may result in overnight stays.

• Ability to lift forty (40) lbs., and work in areas that might require crawling/kneeling or climbing on ladders.

Continuing Education Requirements:

Maintain current knowledge on technology developments and trends in providing technology support in judicial and court administration through participation in a variety of outside programs, state and nationwide.

Maintain and acquire industry related certifications.

Criminal Background Check: All successful candidates must submit to a criminal background check.

COMPENSATION AND BENEFITS INCLUDE:

• Competitive salary based on experience and qualifications,

• Medical Insurance,

• Optional Flexible Benefits Coverage (dental, vision, disability, and excess medical),

• Life insurance,

• Defined benefit pension plan,

• Section 457 deferred compensation plan, 12 paid holidays, and

• Annual and sick leave.

THE ADMINISTRATIVE OFFICE (AO) OF THE COURTS: The AO, located in Charleston, West Virginia, provides administrative direction and support to all elements of the state judiciary.

West Virginia Courts. West Virginia has a Unified Court System, under which all state courts, including Circuit Courts, Magistrate Courts, and Family Courts, are supervised and administered by the Supreme Court of Appeals. The Supreme Court of Appeals is also the state’s only appellate court. The Supreme Court of Appeals and its Administrative Office are located in Charleston and housed in the State Capitol Complex. More information about West Virginia’s Courts can be found on our website at www.courtswv.gov.

Equal Opportunity in Employment. It is the policy of the West Virginia judiciary to provide equal opportunity in employment for all persons, and to recruit, select, train, promote, retain, and discipline without regard to race, color, sex, age, disability, religion, sexual orientation, or national origin. Further, it is the policy of the West Virginia judiciary to maintain a professional workplace in which individuals are accorded respect, and an environment free of harassment, including verbal or physical conduct that creates an intimidating or hostile environment for any individual on any prohibited basis. As an employer with an Equal Employment Opportunity/Affirmative Action Plan, the Court complies with government regulations and related Equal Employment Responsibilities where applicable.

APPLICATION PROCESS: To apply for this position, direct the following application materials

• Cover Letter,

• Resume,

• Professional References (at least three, including current contact information), Signed Court Employment Application (available on Court website), and

• Signed, Notarized Release for Criminal/Background Check (available on Court website). Thank you for your interest in employment with the Supreme Court of Appeals of West Virginia

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Work Location: On the road