NOC Technician

Position Summary:

The Network Operations Center (NOC) Technician will be responsible for the monitoring and troubleshooting of servers, network, phone systems, desktop issues, application issues, critical processes to assist in providing 24×7 IT support at all sites. Provide first level Help Desk support for end user issues. Responsible for compliance processes such as system monitoring and event management.

*The full time schedule is Thursday – Monday 4 PM – 12:30 AM

· Off hour support for IT Operations

· Desktop and VDI troubleshooting

· Server/Backup Monitoring and troubleshooting

· Monitoring of critical IT processes

· Incident and problem management

· Procedural systems maintenance

· On Call Escalations for business impacting events

· Daily tasks such as log reviews, help tickets and shift reporting

· Document processes and system modifications

· Work on special projects and function when necessary

· Employ best practices to ensure that all systems meet all applicable regulatory compliance and internal security guidelines

· Other projects and task as assigned

Education and Experience:

· High school graduate or equivalent required

· Associate’s Degree in Computer Information or equivalent experience is preferred

· 1 years of IT-based work experience required

· Working knowledge of desktop software and troubleshooting skills are required

Summary of Qualifications:

• Solid understanding of computer applications, networks and operating systems
• Solid understanding of computer systems and have the ability to learn different business related applications quickly
• Proven experience with business computing environments
• Understanding computer environments with the ability to apply knowledge for troubleshooting issues and following standard process methodologies
• Strong desire to develop technical skills and work in a fast paced environment
• Accountability for issues resolution or escalation
• Innovative problem solver with creative approaches when dealing with a customer
• Ability to work under pressure; flexibility and willingness to work at a rapid pace
• Ability to understand and carry out oral and written instructions
• Ability to compose and analyze simple reports and correspondence
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions
• Ability to multi-task is essential
• Willingness to learn

#INDHP

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant’s personal credit history, drug testing, and employment/personal references.

Job Type: Full-time

Pay: From $21.52 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Pittsburgh, PA 15219: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Preferred)

Work Location: Hybrid remote in Pittsburgh, PA 15219