NOC Engineer

NOC Engineer
Integrated IT Group – Twinsburg, OH

Integrated IT Group is a comprehensive provider of managed, shared and stand-alone services for business data systems, network, wireless, telephony, video surveillance, interactive collaboration and online productivity tools for our clients. These services include backup and disaster recovery, cloud solutions, and hardware and software sales and are available to companies in commercial and public sector markets throughout Ohio.

Job Description

We are currently seeking a self-motivated and dedicated individual to join our expanding Network Operations Center (NOC) team. This role will require a broad array of technical knowledge and troubleshooting skills to support a wide range of equipment. The primary responsibilities include providing support to our customers, interfacing with our ticketing platform, working in our managed services system, and providing backup support for our Field Engineer staff. As most of our NOC support consists of remote phone assistance, excellent communication skills are a must. The qualified individual will possess superior customer service skills and the ability to problem solve and multi-task effectively in stressful situations. The capacity to work independently as well as part of a team is critical.

Essential Functions

• Respond to requests for technical assistance in person, via phone and electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available resources
• Follow standard help desk procedures
• Assist with networking requests from Senior Network Engineers
• Work with Telecommunication Engineers to integrate voice, data, and video applications on local and wide area networks when necessary
• Participate in on-call rotation
• Stay current with system information changes and updates

Experience Required

• Degree or certifications in Computer and Information Systems or related field
• Experience with: Windows XP/7/8/10, Windows Server 2003/2008/2012/2016/2019, Microsoft Exchange Server 2007/2010/2013/2016, and Office 365
• Working knowledge of VMware, cloud/virtual computing, and wired and wireless
• Ability to provide end user desktop support of Microsoft Office, CRM, and ERP software
• Hands-on experience with server and desktop hardware
• Proven ability to be detail-oriented and manage time effectively

Integrated IT Group is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law and regulations?

Work Location: Remote