Telecommunications Specialist

**Please note this position works 43 weeks on an annual basis.

Under the supervisor of the Director, Desktop Services/Telecommunications, to install, move, add, change, maintain, test, trouble shoot and adjust telecommunications station/VOIP/PBX communications equipment, cabling and wiring. Work requires thorough knowledge of digitally switched telecommunications equipment, and the ability to independently analyze and resolve technical problems. Other duties include the support of microcomputer hardware and software throughout the district, including the off-campus sites. Work is generally diversified; Judgment and analysis are required in making decisions within established procedures. Supervision received is general in nature where standard practices enables employee to perform independently referring unusual situations to the supervisor for decision or advice.

• Installs and maintains digitally switched telecommunications equipment, facilities and networks; assists in the planning and design as required.
• Responsible for the cabling and wiring used for communications.
• Maintains hardware and software; troubleshoots and solves problems related to switched communications.
• Provides assistance to microcomputer users on standard hardware; assures effective and proper use of standard microcomputer systems.
• Installs specified computer equipment and software and verifies correct system operation. This also includes printers, scanners, and cabling.
• Confers with supervisor in relation to major or unusual problems; keeps supervisor apprised of progress and status of projects and activities on a regular basis.
• Identifies, researches, analyzes and interprets data to generate reports.
• Answers telephones and directs calls to designated personnel. Responds to questions and inquiries by providing information of a technical nature, requiring knowledge of department operations and procedures; exercises discretion in determining the nature of information to be released; refers unusual inquiries to supervisor for handling
• Participates in in-service training, workshops and other educational activities as required or assigned.
• Performs related duties as required or assigned.

Sixty credits in a related field; three (3) years of experience in the installation and maintenance of telecommunications equipment and/or data communications hardware and software; experience working in and around a multi-building campuses environment is desirable; or any equivalent combination of training and experience to provide the following knowledge, skills, and abilities:

Knowledge, Skills and Abilities:

• Thorough knowledge and working experience with industry-standard network testing cable punch down, and Electronic Industries Association (EIA) / Telecommunications Industry Association (TIA) telecommunications transmission standards.
• Skill in operating and maintaining specialized equipment related to the area of specialization.
• Ability to effectively use business English, composition, spelling, and punctuation.
• Ability to understand and perform advanced mathematic computations.
• Knowledge of office practices and procedures.
• Thorough knowledge of current microcomputer equipment and software packages.
• Ability to keep complex records, to assemble and organize data, and to prepare reports from such records.
• Ability to compose letters and reports relative to departmental activities.
• Must be able to communicate effectively with both oral and written means.
• Ability to establish and maintain effective working relationships with other employees and the public.

• MATC offers a choice between two medical insurance plans. See below for plan types:
  • Low Deductible PPO
  • High Deductible PPO
• Upon selection, the coverage begins the first of the month following start date.
• MATC contributes a generous percentage towards medical insurance premium.
• Both medical plans include prescription drug coverage at no additional cost to employees.
• Employees are offered an option to enroll in a Health Care Flexible Spending Account (FSA) with the selection of the Low Deductible PPO plan.
• Employees are offered an option to enroll in a Health Savings Account (HSA) with the selection of the High Deductible PPO plan with employer contributions.

• MATC offers a group dental plan through Delta Dental.
• Upon selection, the dental insurance plan coverage begins the first of the month following start date.
• Annual maximum per covered person is $2,500; plan covers preventive, routine, restoration, and has an orthodontic benefit for dependents up to age 19.

• MATC offers a group vision plan through Superior Vision..Upon selection, the vision insurance plan coverage begins the first of the month following start date.
• Plan covers eye exam, frames, lenses and contact lenses.

• MATC offers group term life insurance benefits through Madison National Life Insurance Company effective the first of the month of start date and is fully paid for by the College. The amount of insurance is based upon the employee’s annual earnings rounded to the higher $1,000.00. The benefit is doubled in the event of accidental death.
• Supplemental Life Insurance is also available at group rates for employees, spouses, and dependents to purchase.

• MATC offers long-term disability insurance through Madison National Life Company after 30 days of employment and is fully paid for by the College. Benefits provided are equal to 66 2/3% of base monthly earnings.

• MATC offers two types of Flexible Spending Accounts (FSA):
• Health Care FSA
• Dependent Care FSA
• This type of benefit allows employees to set aside pre-tax dollars per calendar year for a variety of medical, dental, and vision expenses (for a Health Care FSA) and for day care expenses for children under 13 or family members that are dependent on you for more than half their support (for a Dependent Care FSA) up to a maximum amount.

• Regular full-time employees of MATC who are hired for greater than 12 months become members of the Wisconsin Retirement System (WRS)’s pension system as of day one of employment. The College pays the full cost of the employer contribution, and the employee pays the full part of the employee contribution. There is a five year vesting period requirement in order to qualify for any employer contributions made on the employee’s behalf. Contribution rates are subject to change annually as set by the State.
• In addition to the WRS pension account, employees may enroll in other optional retirement savings plan such as a 403(b) account or a 457 account on a pre-tax or post-tax basis.

• MATC offers employees a generous sick leave plan per year.
• Each employee may accumulate up to 165 days of full sick leave with an unlimited accumulation of half pay sick leave.

• MATC offers a vacation policy to employees for the purpose of rest and relaxation.
• Vacation is earned at a generous rate each year of employment. (Not available for Instructors)

• MATC offers 12 paid holidays for non-Faculty positions and 7 paid holidays for Faculty positions.
• MATC provides two flexible (floating) holidays per employee per year. (Not available for Instructors).

• Employees are eligible for tuition reimbursement and waiver after completing probationary period.
• Amount allowed per fiscal year is 18 credits at MATC or $1,400 at other accredited institutions.