Telecommunications Analyst

Telecommunications Analyst (Hybrid position)

Lincolnshire, IL

Pay Rate: $35 – $42/hour (Weekly Pay)

The Telecommunications Analyst will perform operational duties to support Zebra telephony infrastructure including but not limited to multiple VoIP PBX phone systems, Contact Center applications, Voice Mail, routing of calls, IVR scripts, analog lines, call accounting and call recording.
-This role will work on Contact Center and Enterprise Voice Telecommunication services with duties that include implementation, support and technical analysis of hardware, software, or networks.
-The successful candidate will be responsible for working closely with the other Telecommunication Team members, Technical Support, and business operations departments to ensure the efficiency and effectiveness of the system operations.

Requirements:
­ 2+ years of IT customer support experience
­ 2+ years of hands-on job experience in the telecommunication industry working on PBX and Call Center systems
­ 3+ years experience with windows-based applications (Word, Excel, PowerPoint, Outlook, and Visio.)

What is preferred?
­ Contact Center or Contact Center as a Service Deployment experience
­ Experience setting up IVRs and call flows

Job Types: Full-time, Contract

Pay: $35.00 – $42.00 per hour

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Lincolnshire, IL 60069: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Customer Support: 2 years (Required)
• Telecommunication Industry: 2 years (Required)
• Windows-based applications (Word, Excel, PowerPoint, Outlook: 3 years (Required)

Work Location: Hybrid remote in Lincolnshire, IL 60069