Field Service Technician II

Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and to install all Securus’ products, features and equipment. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to a FSA and/or FST1.

Essential Duties:

• Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities

• Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.

• Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution

• Maintains inventory of equipment and tools * Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)

• Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment Knowledge, Skills, and Abilities

• Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment).

• Must be able to pass multiple in depth background checks * Self-starting, able to self-train on telephony based product line

• Must have a clean valid driving record Minimum

Qualifications:

• High school diploma or GED

• 3 years of installation repair and maintenance of telecom and networking devices.

• Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology

• Telephony experience – including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems

• Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards.

Physical Requirements:

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Job Type: Full-time

Pay: $24.00 – $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• Are you comfortable working within a prison facility around inmates?

Education:

• High school or equivalent (Required)

Experience:

• installation/repair/maintenance of telecom devices: 3 years (Required)
• Windows OS, VOIP, AOS, Cisco IOS & wireless: 3 years (Required)
• telephony/pulling cable (Cat 3 & 5), terminations: 3 years (Required)

Work Location: On the road