Manager Digital Product Management – Remote

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana implemented a policy requiring any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID 19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. At this time, that policy is suspended and vaccination is not required to enter our facilities. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates and certain client facing roles have separate protocols.

Residency in or relocation to Louisiana is preferred for all positions.

POSITION PURPOSE

The Manager, Digital Product Management leads a cross-functional team responsible for the ideation, and requirement developments of digital products strategy and product lifecycle. This position collaborates with other teams and business stakeholders and guides the team in tackling complex and challenging problems to enhance the members’ digital experience by offering innovative solutions. Accountable for complying with all laws and regulations associated with duties and responsibilities.

NATURE AND SCOPE

• Manages People
• This role directly manages 3 workers
• This role reports to this job: DIRECTOR, DIGITAL PRODUCT MANAGEMENT
• Necessary Contacts: To do this job effectively the incumbent has to be in contact with all levels of Blue Cross management, Marketing personnel, vendors, Strategic Communications staff as well as key subject matter experts both internal and external

QUALIFICATIONS

Education

• Bachelor’s Computer Science, Information Systems, Marketing, Human Centered Design, or a related field required required
• Four years of related experience can be used in lieu of a Bachelor’s degree.

Work Experience

• 5 years relevant business experience, including 3 or more years in a digital function required
• 2 years of leadership experience required
• Demonstrated solid business acumen combined with strong technical foundations and effective people management abilities to create and sustain an environment to succeed.
• 3 years of Working knowledge of Digital experiences across Enterprise and Healthcare products and services preferred
• Experience with program planning across portfolios, programs, and departments (Lean Portfolio Management) preferred
• Experience leading and working in an agile environment (SAFe) preferred
• Experience working directly with IT, Marketing, Enterprise Information Management preferred
• Technical knowledge & experience with the following:· Personalization· MarTech platform (CMS, Target, etc.)· APIs· Mobile (Responsive & Native) preferred

Skills and Abilities

• Proficient knowledge of Project Management/agile scrum process, agile product owner role and digital product management.
• Proficient knowledge of data analysis and research techniques.
• Ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency.
• Ability to excel in a dynamic environment with shifting priorities and a high degree. of independence.

Licenses and Certifications

• None Required

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Leads and sustains a team of high performing professionals that deliver exceptional results.
• Selects, develops and supports team in the attainment of project goals and objectives.
• Creates conditions to succeed by empowering the team, providing timely coaching and feedback, and facilitating professional development and challenging opportunities.
• Manages day to day activities of digital product team or unit.
• Ensures product and servicing plans and goals are met, as applicable.
• Responsible for digital product management activities for a product group.
• Manages resources to ensure optimum efficiency and effective delivery.
• Create product strategy and adjust strategies for product group.
• Develops digital product roadmaps and digital product reports.
• Oversees the development and maintenance of Product requirement backlogs.
• Responsible for building stakeholder relationships and proactively identifying business needs
• Applies expertise in state-of-the-art digital technologies.
• Employs design thinking to bring world class experiences to market across multiple touch points.
• Develops and leads team and stakeholders to develop and define product strategy and roadmap to deliver a best-in-class technology solution.
• Improves the overall work of team by injecting strategic and innovative thinking in digital product and service solutions.
• Leads team in implementing data driven and user centered methodologies to optimize digital experiences across dotcom, mobile and emerging platforms to drive KPIs.
• Leads team in developing best in class processes to collect data, customer and stakeholder feedback, derive insights, and inform product decisions.
• Collaborates with and influences senior leaders, product managers, developers, vendors, designers and other stake holders to ensure successful product strategies.

Additional Accountabilities and Essential Functions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations be made to enable an individual with disabilities to perform the essential functions

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze are required.

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An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.

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Additional Information

Please be sure to monitor your email frequently for communications you receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the “My Applications” section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact [email protected] for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

JOB CATEGORY: IT, Telecom & Internet