Project Manager

Founded in 2011, HomeWAV LLC has been the leader in providing safe, secure inmate communication and technology solutions to correctional facilities across the country. Through secure messaging platforms, our cutting-edge technology connects incarcerated individuals to the essential people in their lives, allowing facilities to maintain a safe and stable environment while allowing families to connect, reducing recidivism and improving inmates’ overall health.

HomeWAV is searching for a highly-skilled, results-driven Project Manager. In this role, the individual will manage the entire installation process, from contract signature to final acceptance, by reviewing County expectations, developing project plans, and ensuring that installations are completed in a timely manner. The Project Manager will ensure the adherence to master project plans and schedules, direct resources from various departments for project preparation, and develop solutions to project problems.

At HomeWAV, we are ambitious professionals who embrace continuous learning and personal and professional development. We foster a culture that welcomes change and growth while understanding the importance of a work/life balance. HomeWAV is proud to be Great Place to Work US® certified for the second year in a row! We offer a base salary of $80,000-$90,000k and benefits package including medical/dental/vision/life, retirement plan with company match, paid time off, paid holidays, flexible spending program, and dependent care. We are here to boldly shift the world of inmate communications, and we are looking for those with the drive and leadership skills to join us.

RESPONSIBILITIES OF PROJECT MANAGER:

• Manages all aspects of assigned projects;
• Provides expert knowledge of IT, low voltage data, and telecommunication systems for major projects;
• Utilizes industry best practices, techniques, and standards throughout project execution;
• Creates a detailed scope of work based on contractual obligations, drawings, and installation standards;
• Creates long- and short-term plans, including setting targets for milestones and adhering to deadlines;
• Delegates project tasks to employees best positioned to complete them;
• Develops a detailed project plan to track progress;
• Makes effective decisions when presented with multiple options for progressing the project;
• Manages vendor tasks and tracks and reviews vendor deliverables;
• Directs the analysis of problems, makes recommendations, and takes action to solve them;
• Ensures project and department milestones are met, and the milestones adhere to contractual requirements;
• Manages a high-performance team by providing direction, guidance, coaching, and training;
• Sets and continually manages project expectations with internal and external stakeholders;
• Serves as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy;
• Communicates with senior leadership or the board to keep the project aligned with the County partner’s goals;
• Performs quality control on the project throughout development to maintain the standards expected;
• Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables;
• Creates and maintains comprehensive project documentation;
• Drives and supports departmental-level and employee-level OKRs;
• Identifies, tracks, reports, and analyzes installation metrics and KPIs in service efficiency, customer satisfaction, and business performance;
• Drives department and team improvement using applications, automation, policy, process, procedure, surveys, and personnel training.

REQUIREMENTS FOR PROJECT MANAGER:

• 3+ years of experience installing or managing structured data cabling;
• CAPM or PMP certification or equivalent experience;
• Demonstrated experience in a customer-facing role;
• Experience reading and understanding contracts and meeting contractual obligations;
• Familiarity with Microsoft Office, JIRA, and Zendesk, preferred, and the ability to learn and become proficient in other software programs as required;
• Exceptional verbal and written communication skills;
• Aptitude for independent analytical thinking, problem-solving, and data-driven decision-making;
• Must possess and demonstrate critical thinking, organization, and time management skills;
• Must lead others, overcome obstacles, meet schedules, and work under pressure;
• Travel Requirement: Willingness and ability to travel (up to 50%);
• Physical Requirements: Ability to lift 50 lbs.

–
HomeWAV is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

I understand that the statements included in this document are intended to describe the general nature and level of work being performed by individuals in this position, and that they are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Further, this job description does not state or imply that this is a contract between the individual in this position and HomeWAV.

Job Type: Full-time

Pay: $80,000.00 – $90,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 3 years

Work Location: One location