VoIP & IT Project Implementation Coordinator

The VoIP & IT Project Implementation Coordinator plans, schedules and executes technology projects on time and within budget.

This position is responsible for coordinating project activities and efforts of team members, third-party contractors and consultants in order to deliver projects according to plan. The goal for this position is to ensure that each customer has a positive experience and a successful outcome.

Responsibilities include

• Develop project schedules
• Document and communicate project scope and goals to the technical team
• Coordinate with clients and manage stakeholder engagement
• Monitor and control project development from beginning to end
• Liaise with project stakeholders on an ongoing basis
• Develop and deliver progress reports
• Update and maintain documentation
• Supplement technical team with system configurations as needed
• Provide regular reports and updated to the Project Manager

Requirements

• Excellent customer service and communication skills
• Technical — Ability to understand and discuss telecom features and services
• Patient — Must be able to stay focused, efficient and caring in varying circumstances
• Ability to work effectively under pressure in a busy setting
• Proficiency with MS Word and Excel
• Experience with VoIP systems or service
• Clean driving record

Scheduling

Full time

Job Type: Full-time

Pay: $28.00 – $34.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Overtime

Experience:

• VoIP or Telecommunications: 2 years (Required)

Work Location: One location