Telecommunications Operator I

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  All Inclusive Benefits: Student loan repayment, tuition reimbursement, back up elder and childcare, pet insurance, and more for full time and part time employees.
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  Employee-centric: P. Phillips Hospital has been selected as one of the 2020 “Best Places to Work in Healthcare” by Modern Healthcare.
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  Committed to Community: Orlando Health provides more than $450 million in total value to the community in the form of charity care, community benefit programs and services, community building activities and more.
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  Forbes Recognizes Orlando Health as a Best-In-State Employer
  Forbes has named Orlando Health as one of America’s Best-In-State Employers for 2021. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. “We are proud to be named once again as a best place to work,” said Karen Frenier, vice president, Human Resources. “This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.”

Responsibilities:

• Implements procedures for processing codes and traumas quickly and accurately.
• Monitors various alarm systems in work area to quickly and efficiently notify appropriate personnel when an active alarm is received.
• Answers and processes a high volume of calls accurately and professionally.
• Transfers callers to the proper entity when appropriate.
• Takes accurate messages when providing phone coverage for Orlando Health departments.
• Operates specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and service requests

• Dispatches appropriate personnel by radio or paging system.

• Maintains current schedules of on-call personnel as appropriate.
• Meets all Orlando Health mandatory and developmental requirements.
• Assumes responsibility for professional growth and development and continuing education.
• Performs all other duties as assigned.

Qualifications:

• High school graduate or equivalent.
• 25 WPM Typing Speed Required