Telecom Support Specialist

Telecommunications Support Specialist

CommuniCare Family of Companies is recruiting an experienced IT professional to assist with maintaining and resolving technical problems for established telephony networks.

The primary responsibilities of the position will include:

• Assisting end users with issues related to their desk phones, soft phones and voicemail
• Assist with configurations of call routing within phone systems
• Assisting with implementing software and hardware upgrades pertaining to our facility phone systems
• Communicate with vendors when repair tickets are needed for both Telco and Hardware providers.
• Help facilitate orders of replacement equipment.
• Maintain confidentiality with information being processed, stored, or accessed in the telephony network
• Document problems and resolutions for future reference
• Travel expected (90% day trips)
• Participate in our on-call rotation.

Candidate should have a working knowledge of the following:

• Microsoft applications
• IP infrastructure
• Active Directory
• Networking concepts including but not limited to: DHCP, DNS, VLANS, Routing Protocols and QOS.
• VOIP systems such as Mitel Connect, Cisco Unified Communications Manager or other PBX systems.
• SIP, POTS, PRIs troubleshooting
• navigating cisco switches routers
• wireless networks and basic troubleshooting of them.

The position of Telecommunications Support Specialist requires excellent problem-solving skills, and knowledge of administering and maintaining all the relevant technologies.

As a member of the CommuniCare team, you will enjoy a competitive salary and a complete benefits package in a great work environment. Qualified candidates, please forward your resume for confidential consideration.

Candidates should have the following traits:

• Excellent problem-solving skills
• Good oral and written skills
• Ability to multi-task
• Good customer service skills and the ability to talk to end users in a patient understanding manner
• Ability to work well on their own as well as on a team.
• Good organizational skills and documentation of work.
• The ability to train end users on how to do basic tasks within our telephony systems

Job Type: Full-time

Pay: From $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Cincinnati, OH 45242: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Cincinnati, OH 45242