Unified Communications Engineer

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary As a Unified Communications Engineer on the UC team, you will have the opportunity to assist in crafting the future of conferencing technologies and collaboration tools. You will partner with end users and Divisions engineers to help move Comcast’s video and collaboration technologies in the right direction. As a result, you should be passionate about the conference room experience and have a strong desire to play a major role in evolving the technologies that support a future hybrid workforce.

Job Description

This exciting engineer position on the Unified Communication Team is a key resource providing operational support across all the technologies in the Unified Communications infrastructure. You will work directly with the Telephony, Video and Collaboration teams to lead quality of end-to-end experience for users in conference rooms and hybrid meetings/events who are using Microsoft Teams and other collaboration tools. Join and become part of the nationalization of AV Conferencing Standards and the implementation and support of Microsoft Teams Rooms. You will also partner with your peers in telephony operations to ensure the capabilities exist to support collaboration and conferencing needs.

About the Team

Unified Communications engineers collaborate with industry experts from subject areas including virtual meeting/event tools, audio and video technologies and AV Integrators providing installation & upgrade services. You work closely with Microsoft, Cisco and other leaders in the collaboration tools space. Experience partnering with other technology companies like Polycom, Logitech, and Crestron to support products deployed within the Comcast environment. You will work with Comcast AV and IT peers, as well as engineering teams from across the national footprint including the Divisions, Partner Teams, NBCU and SKY.

What are some interesting problems you’ll be working on?

Comcast seeks to be a leader in creating the future hybrid workplace experience. We are focused on standardizing and improving the conference rooms experience, implementing a hybrid events’ solution, leading a flexible seating solution, and producing hybrid and on-site events. We are looking for individuals to help us implement technologies that build an outstanding collaboration experience for all users regardless of their location.

In your role, you will assist in the development and operations of Comcast collaboration tools and infrastructure. You will Identify issues and resolve root cause. Focused on ensuring the effective deployment of current and future solutions as well as assisting in creating the infrastructure necessary to monitor and support new collaboration needs. You will implement a next generation monitoring solution to enable proactive alerting on in-room and infrastructure issues. Evaluate new product releases for basic reliability and provide engineering guidance to frontline teams who are supporting the end users.

Where can you make an impact?

You will be making a significantly measurable contribution to creating the future hybrid workplace for Comcast. Your decisions will help craft the technology capabilities and direction for teamwork and conferencing. You will bring the expertise and background in this technical area to assist us in delivering on our dedication to build “the best hybrid workplace.”

What You’ll Do:
Understand user needs and assist in evaluating future technologies to support the hybrid work experience.

Collect and organize technical data related to assigned projects. Presents data and findings for review at the next level of engineering management.

Develop, maintain, and update processes for existing applications and devices

Assists in the deployment of new product releases

Track and handle the tickets and rework associated with infrastructure and tools.

Work with Vendors and AV Integrators to provide T4 Services across the entire Comcast footprint

Read and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems with standard solutions. Escalates more complex issues to senior Operations Engineers.

Know the latest with technological developments within the industry. Monitor and evaluate competitive applications and products. Reviews literature, patents, and current practices relevant to the solution of assigned projects.

Displays expertise and knowledge of engineering methodologies, concepts and skills in the area of specified engineering specialty

Works towards industry standard certifications and education.

Here are some of the specific technologies we work with day to day:

Microsoft – Teams Devices & Direct Routing, 365 Suite, Azure, Exchange Online

Cisco – WebEx Telepresence

Comcast Digital Voice telecom carrier infrastructure

Support of Flex Seating Tools – IOFFICE

Support of Hybrid Event Tools – Teams Live, Airmeet

What You’ll Bring:
Knowledge of scripting languages such as PowerShell, Javascript, Bash

Knowledge of programming languages such as Python, C#, Go, Ruby

Knowledge of how to scale applications for variable loads

Adherence to modern IT security standards

Knowledge of web application development including dynamic HTML, CSS, and JS integration

Good communicator and able to clearly articulate sophisticated issues and technologies

Understanding of design philosophies and problem-solving skills

Takes ownership of problems and sees them through to resolution

Comfortable working in a fast-paced agile environment. Requirements change quickly and our team constantly adapts to moving targets.

Employees at all levels are encouraged to:
Understand our Operating Principles; make them the guidelines for how you do your job.

Be responsible for the customer experience – think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff – be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.

Win as a team – make big things happen by working together and being open to new insights.

Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Get results and growth!

Respect and promote inclusion & diversity!

Do what’s right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.