SITA
Job Summary
SITA, is currently hiring on a vacant job post of Senior Specialist/ Service Operations based in Montréal QC. Please read the job detail carefully before applying.
Job Title: Senior Specialist/ Service Operations
Company Name: SITA
Job Type: Full Time
Job Location: Montréal QC
Salary: Full-time
Job Link Expiry: 2023-01-05
Posted on: jobsintelecom.net
Job Detail
Service Operations
Americas-Canada-Montreal
Full-time
Description
The role of a Senior Cloud Specialist/Engineer Service Operations is to assure SITA’s competitive strength and business growth globally, to perform all Service Operations activities according to SITA standards and procedures, to maximizing customer satisfaction by the delivery of first-class support activities and integrating well in a multicultural, fast paced, international organization and to manage and assist the Service Operations team.
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
- Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements.
- Support the senior team members in the management reporting and co-ordination of day-day tasks during absence of the Lead Engineer.
- Perform assigned tasks on 13 x 7 shifts basis.
Qualifications
Who you are:
- Minimum 5+ years’ experience in the Network/Cloud support domain.
- Must have dealt directly with external customers adhering to SLAs.
- Airline experience and/or ATI know-how is good to have.
- Knowledge & understanding in one or several of the following domains:
o Virtualization, Cloud, Security and Enterprise Network protocols.
- Ability to analyze draw conclusions and create solutions to customer’s moderately complex problems.
- Ability to build relationships with peer and management levels both with clients and the company management.
- Ability to configure and troubleshoot VMware, Cloud, LAN and WAN Infrastructure. Exposure to ITIL and IT/network components and principles.
- Demonstrated maturity in handling complex customer issues.
- VMware, Cloud, Security and Enterprise Networking concepts.
- Deployment and troubleshooting of NSX-T(VMware Firewall)environment
- Knowledge of Routing and switching with Dell OS OR Cisco.
- Hardware architecture and troubleshooting of Juniper MX/SRX( intermediate to expert).
- Basic knowledge of virtualization and understanding of concepts like VXLAN/Geneve/MPoGRE etc(( intermediate to expert).
- Basic understanding of Security and working knowledge of PaloAlto FWs(( intermediate to expert).
- Degree or equivalent Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification.
- Recognized industry certifications such as Virtualization:
o VCP-NV, Enterprise Routing and Switching (Must have):
o CCNP R&S or JNCIS or DELL, Security (Must Have):
o PCNSE or NSE4/7(Nice to have)
o ITIL Foundation Certificate(Nice Have)
What we offer:
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we’re always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonuses, flexible benefits, medical policy, pension plan and access to world-class learning.
Welcome to SITA:
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international
SITA is an Employment Equity Employer and values a diverse workforce. In support of our Employment Equity Program, women, Aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
#LI-SITA-JG2
Job Posting
Nov 16, 2022, 10:54:26 AM
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