Information Technology and Telecommunications Senior Technician

Position Summary

The Information Technology and Telecommunications Senior Technician is responsible for the maintenance, troubleshooting, and repair of college computers and peripherals; supports and works directly with faculty and staff related technology issues. Works under the direction of the Information Technology and Telecommunications Director.

Essential Functions

• Installs and configures PC/server software packages.
• Troubleshoots and resolves hardware and software problems.
• Sets up and configure computers and printers.
• Log work requests, prioritize work requests, and track problem solutions using helpdesk software.
• Assists in maintenance, troubleshooting, and changes/additions to network cable plant.
• Maintains inventory documentation pertinent to network and telecommunication cable locations, software licensing, hardware location, warranties, contracts, repair histories, and equipment status for IT-related Company assets.
• Sets up user accounts for network access.
• Manages network storage access rights.
• Maintains and supports College audio visual systems.
• Keeps current with technology and makes recommendations for improvement.
• The incumbent shall perform other duties as assigned.

Requirements

Education and Experience Requirements:

• Bachelor’s degree or four years’ experience in information technology, computer science, telecommunications, or an equivalent combination of education and/or work experience.
• Demonstrate effective communication skills and advanced organizational skills.
• Aptitude and desire to quickly obtain new skills and undertake challenges.
• Technical Microsoft, Cisco, and/or VMware certifications ideal.
• Excellent customer service skills.
• Technical writing skills.
• High level of knowledge & troubleshooting skills.
• Ability to work in a fast-paced environment.
• Strong professional demeanor and dress.
• Must have a positive can-do attitude and work effectively with little supervision.
• Advanced computer knowledge, including TCP/IP and networking protocols. Experience with Microsoft Server operating systems, computer imaging software, and antivirus software.
• Spanish speaking desirable.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Climbing: Includes ladders, scaffolding, ramps, poles, etc.
• Stooping: Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.
• Kneeling: Resting on knee or knees.
• Crouching: Bending downward and forward at the leg and spine. Reaching: Extending hand (s)and arm (s) in any direction.
• Standing: For extended time periods.
• Walking: Especially for long distances.
• Pushing: Using upper body to press against something with steady force. Pulling: Using upper body to draw, drag, haul, or tug objects.
• Lifting: Occurs frequently and requires substantial use of upper body and back muscles.
• Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
• Grasping: Using fingers and palm on an object.
• Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Average Hearing: Able to hear average or normal conversations and receive ordinary information.
• Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers.
• Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
• Physical Strength: Medium Work; exerting up to 50 lbs. occasionally, and/or up to 20 lbs. frequently, and 10 lbs. constantly.

Additional Information

Working Hours: Monday through Friday from 8:00 AM to 5:00 PM

CONDITIONAL OFFER:

A conditional offer of employment will be made pending satisfactory completion of a background investigation.

Individuals from historically underrepresented groups are encouraged to apply. The Ogden-Weber Tech College is an Equal Opportunity Employer committed to diversity in its workforce. In compliance with applicable federal and state laws, college policy prohibits discrimination on the basis of sex, marital status or parental status, race, color, religion, age, national origin, sexual orientation, and disability.

AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $61,000.00 – $76,300.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• No weekends
• Weekdays

Work Location: One location