Unified Communication Voice Architect – Hybrid

Date Posted:

2023-01-05-08:00

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Hybrid

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole – best – selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

The Pratt & Whitney Digital Technology Infrastructure Team is looking for a highly motivated individual with strong experience in Unified Communications technologies to design, implement and support enterprise-wide voice systems such as Cisco VoIP!

This is a hybrid role – working remotely and at East Hartford, CT.

Key Responsibilities:

• Program management and implementation of Cisco Unified Communication Cloud VoIP system for 30K users
• Solution design and implementation for on-prem and cloud based Cisco VoIP systems including Cisco Unified Call Manager, Cisco Unity Voicemail, Cisco Contact Center, E911, Cisco Collaboration Edge, cisco SRST, ISR, QoS, POE, H.323/SIP/G.711/G.729 protocols, Call Recording, Cisco VoIP phones, Cisco analog gateway, SIP Trunking, ISDN, PSTN, and SIP end points
• The individual will also be required to lead a cross functional project team of employees and contractors on several large-scale unified communications implementation and migration projects
• Implement and support Cisco Jabber Softphone software
• Migration of legacy VoIP cloud, PBX and other small office voice solutions to VoIP
• Telecom budget planning, tracking, and reporting
• Governance of operational support, management and monitoring of problem incidents and new requests including developing help desk processes and SLA reporting
• Voice Roadmap and Strategy development and execution including analysis of Office-of-the-Future requirements, on-prem vs cloud systems, and alternatives solutions (e.g. Microsoft Teams, Cellular, multi-vendors)
• Identify, develop, and implement phone inventory system to track assets, owners, and locations
• System documentation
• Deliver designs and operational objectives by engineering, evaluating, recommending, formulating testing and implementation plans for the technology
• Contribute information and recommendations to strategic plan and reviews
• Assist in preparing and completing action plans
• Designing cost effective voice networks, ensuring industry best practices
• Integrate with other technologies including video conferencing, Zoom, Microsoft Teams, cellular, AD, O365 and Microsoft Exchange

Basic Qualifications:

• Bachelor’s degree in computer science, information technology, engineering, mathematics, science, or related field and 10+ years of strong experience as an architect, engineering and implementing Voice and Unified Communications systems for mid to large size environments; OR an Advanced degree in computer science, information technology, engineering, mathematics, science, or related field and 7+ years of strong experience as an architect, engineering and implementing Voice and Unified Communications systems for mid to large size environments
• US Citizenship is required due to government contracts

Preferred Qualifications:

• Hands-on and expert level experience with on-prem and cloud based Cisco VoIP systems including Cisco Unified Call Manager, Cisco Unity Voicemail, Cisco Jabber, Cisco Contact Center, E911, Cisco Collaboration Edge, cisco SRST, QoS, H.323/SIP/G.711/G.729 protocols, Call Recording, Cisco VoIP phones, Cisco analog gateway, SIP Trunking, ISDN, PSTN, and SIP end points
• Strong knowledge of wiring, cellular technology, Cisco and Zoom video conferencing, Microsoft Teams audio, and WAN/LAN/Wireless technology preferred
• Strong communication and teamwork skills working with outsourced DT suppliers, customers, senior management, security, compliance officials and other members of the DT organization
• CCIE Voice certification preferred

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.