NOC Manager

Mobile Communications America (MCA) is seeking a Manager, Maintenance and Network Operations Center to support and lead our Distributed Antenna Systems (DAS) maintenance operations based out of Morrisville/Raleigh, NC area. MCA has over 20 years of experience meeting customers’ in-door and campus wireless cellular and two-way radio coverage needs through DAS, small cell, and private wireless solutions. The manager will provide leadership, by driving results through accountability, training, coaching, and actively assisting team members as needed. MCA is building a team of people who share our core values of service first, collaboration, trust, and engagement. We take our work and our customers seriously and believe that our best work can also be fun. When you join our team, you join the MCA family!

WHAT YOU WILL BE DOING:

• Managing our DAS Network Operations Center and support services business
• Coordinating with Carriers, End Users, Facility Managers, and Equipment Vendors
• Managing the efforts of our technicians and engineers and directly supporting customers
• Generating status reports and quarterly customer updates
• Tracking open trouble tickets and following through to closure
• Enable growth of the DAS maintenance business and renewal of contracts
• Ensuring customer satisfaction

WHAT YOU WILL BRING TO THE TEAM:

• Bachelor’s Degree
• Experience with DAS systems for Commercial or Public Safety applications
• Management Experience
• Experience troubleshooting DAS systems
• Familiar with the basics of IP Networking
• Self-directed, self-motivated
• Multifaceted Professional capable interfacing with customers
• Personable and Team Oriented
• Organized and Methodical

SPECIFIC REQUIREMENTS:

• Must be able to lift and carry up to 40lbs.
• Must be able to type on a computer
• Must be able to sit and work with a computer for a full day.
• Must be able to climb 8’ ladder.
• Job may require occasional overnight stays out of town.

Mobile Communications America, Inc. reserves the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.

WHO WE ARE:

Mobile Communications America, Inc. offers a portfolio of world class voice, data and video products and solutions to more than 65,000 customers across the United States. MCA provides extensive wireless communication solutions for a safe, secure, and more efficient workplace in industries such as public safety, commercial, education, healthcare, utilities, and government.

With just over 1,000 employees at 80+ service locations across 13 states, our team of certified professionals deliver a full suite of reliable technologies including two-way radios, video, vehicle upfit, security/access control, BDA/DAS, and other wireless communication solutions. MCA’s advantage is our “service first DNA” culture of going above and beyond to service our customers while being a trusted advisor to support the solution lifecycle from start to finish.

WHAT WE BELIEVE:

When you join our team, you join the MCA family! We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety.  We take our work and our customers seriously and believe that our best work can also be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholder, and communities.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.

Mobile Communications America, Inc. offers competitive compensation as well as comprehensive benefits to include: Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay and much more.

Mobile Communications America, Inc. is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.

Job Type: Full-time

Pay: $80,000.00 – $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• NC raleigh, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• DAS/BDA: 2 years (Preferred)

Work Location: Hybrid remote in NC raleigh, NC