Network Administrator

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Monitors network performance, administering all LAN, WAN, SD-WAN, Wi-Fi related hardware, including servers, network switches, routers, firewalls, IPS, content filters,, access points, wireless controllers, VPN Concentrators, cabling structure, and utilization tools;

• Supports and verifies the availability of all fax, elevator, pool lines, VoIPtelephony systems, dial plans, IVRs, call queues, call rules and routes..

• Designs large scale public WiFi networks, cloud and virtualization environments; assesses existing infrastructure and incorporates new technology in order to optimize network performance..

• Executes all network changes within approved change management window, using IT change management procedures to ensure team communication and documentation.

• Develops and maintains appropriate documentation related to network licensing deadlines, systems administration, maintenance, implementations and security certificate licensing.

• Secures the network by managing and updating IPS, wildfire, network based antivirus, hardening devices and administering knowbe4 cyber security awareness software.

• Designs, installs, configures, and repairs, Digital Signage network, public wi-fi peripherals, Network Security Card and Badge equipment, doors, cameras, and audiovisual hardware and software.

• Provided guidance, mentorship and OJT training to network staff in maintaining the Authority’s LAN, WAN, Wi-Fi, telecommunications, mobile devices, computers, printers, and servers; ensures network support for the Authority’s residential wireless network of 50 community rooms and configures VPN network appliances at remote sites to ensure connectivity to key production systems; including vendors needing access to our internal systems.

• Oversees the resolution of network performance issues; provides bandwidth usage; creates graphical reports to resolve network problems.

• Responsible for the administrative functions of the Authority’s Ring Central Cloud Voip Communication and Collaboration; processes user provisioning and deprovisioning as well as produces reports for analytics; ensures that correct permissions are applied to Voip system.

• Develops network onboarding and offboarding procedures for all users entering and exiting the Authority. Assist in administering onboarding training and presentations.

• Completes the required training through CBT Nuggets and other relevant training platforms.

• Leads the installation, development, and maintenance of the Authority’s networks; ensures the daily production (‘Help Log’) issues related to networks, Ring Central, mobile devices, Wi-Fi, audio visual, web content filtering, internet access, or cabling requests are resolved within the 48 hour to deliver IT required Quality Service (QS).

• Manages cellular plans through providers management portal and ensures all devices are deployed through mobile device management systems.

• Keeps Security “Top of MInd: Maintains data security and information confidentiality in accordance with legal requirements; protects our WAN and all its appliances by applying patches and updates in a timely manner to ensure optimum protection of our network infrastructure and in defense of the perimeter.

• Performs other duties as assigned.

This position requires the incumbent to exhibit the following behavioral skills:

Leadership: Provides direction to people and/or projects by clearly and effectively setting course of action for the department, staff, and tasks; manages the planning, execution, and achievement of department goals by providing regular communication to staff and stakeholders

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s own work; and does fair share of work. Complies with procedures and understands the importance of maintaining and managing confidential and proprietary information.

Continuous Improvement and Innovation: Seeks the continuous improvement of technological business processes and services; explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions

• Bachelor’s Degree in information technology, computer science, or related field
• 4 years of progressively responsible experience in network, telephony, electronic, or computer management.
• An equivalent combination of education and experience may be considered.
• Must have the ability to learn and use cloud applications such as the Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides. Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable.
• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

• Ability to learn cloud technologies such as LucidChart for diagram , workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

• Texas Class “C” driver’s license and be insurable by SAHA’s liability and fleet insurance carrier.
• Must have the ability to earn certifications as required by assigned tasks.
• CCNA Certification

• Strong skills in VPN technologies, Content Filters, Anti-Virus, Anti-Spam software, Google GSuite Apps, Cisco ios, Palo Alto PAN_OS and network monitoring software. Strong and demonstrated understanding of project management phases, techniques, and tools is required. Must have the ability to learn other computer network skills and software programs as relevant to Network Administration appliances and configuration syntax as required by assigned tasks.
• Knowledge to Cloud Platforms Technologies as they relate to Network Administration
• Knowledge of coaxial, fiber and copper cabling
• Knowledge of IPS/IDS, DHCP and DNS.
• Knowledge of Palo Alto firewalls
• Knowledge of Meraki firewalls and access points
• Knowledge of Cisco switches and routers

• Physical requirements include occasional lifting/carrying of 5-10 pounds.
• Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
• Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

ETHICS