Fulfillment Customer Service – Bilingual

Job Summary

Discover Communications Inc, is currently hiring on a vacant job post of Fulfillment Customer Service – Bilingual based in Brampton Ontario Canada. Please read the job detail carefully before applying.

Job Title: Fulfillment Customer Service – Bilingual
Company Name: Discover Communications Inc
Job Type: Full Time
Job Location: Brampton Ontario Canada
Salary:
Job Link Expiry: 2023-01-18
Posted on: jobsintelecom.net

Job Detail

Customer Service Representative – Bilingual French English Preferred

Position Title: Bilingual FFF Service Representative

Date: a.s.a.p.

Location: Brampton, Ontario

Company: Discover Communications Inc.

Department: Fee For Fulfillment (FFF)

Description

Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment?

Discover Communications Inc. a primary business vendor for Rogers Communications Canada Inc. is looking for someone like you to fill a Customer Service Representative role.

Your objective will be to support new and/or our existing customer base within your assigned regional areas in French and in English. You will also complete the processing/execution of orders in association with our internal systems.

Responsibilities

• Provide superior customer service by identifying and assessing customers’ needs to achieve customer satisfaction
• Build, manage and maintain positive business relationships through open and interactive communication
• Embrace change in a fast-paced, performance driven team environment
• Coordinate with appropriate teams the timely resolution of all customer issues
• Process customer orders accurately based on specifications and terms within a timely manner
• Provide post-sales support
• Deal with conflict resolution with emphasis on customer retention
• As required from time to time, assist with onsite device deployment activities

Ability To

• Learn the entire suite of Rogers consumers based solutions
• Understand the array of wireless products available to better support our customer as required
• Perform other job related duties as assigned or required

Minimum Qualifications

• Completed high school diploma or higher
• Minimum 3 years customer service experience
• Available to work on a flexible schedule; days and evenings to meet customer demand
• Excellent active listening and communications skills
• Passionate about providing world class customer service
• Strong problem-solving skills and ability to deal with customers tactfully and effectively in a fast-paced environment
• Highly organized, ability to multitask and prioritize to optimize results
• Ability to work both independently and within a team environment
• Strong computer skills (Windows and internet navigation) and comfort working with wireless devices
• Punctual and committed to work schedules

Preferred Qualifications

• Experience in a telecommunication role
• Bilingual (English & French)
• Post-secondary diploma/degree an asset

Schedule/Terms of Employment: Full Time

Start Date: a.s.a.p.

Work Location: Brampton, ON

Travel Requirements: Minimal

Posting Category/Function: Contact Centre & Customer Service

Salary: $38,000 to $45,000 per year based on experience and aptitude

Discover Communications Inc. fulfills mobile telephone orders for Rogers Communications Inc..
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