It Service Delivery Analyst Job Summary

Emerson, is currently hiring on a vacant job post of It Service Delivery Analyst based in Calgary Alberta Canada. Please read the job detail carefully before applying.

Job Title: It Service Delivery Analyst Job
Company Name: Emerson
Job Type: Full Time
Job Location: Calgary Alberta Canada
Salary:
Job Link Expiry: 2023-01-24
Posted on: jobsintelecom.net

It Service Delivery Analyst Job Detail

Job Description

Emerson Canada has an IT Support position within North America Enterprise IT Team which the IT Service Delivery Analyst will be an integral part of. This team supports the IT and Telecommunications Infrastructure for specified areas/sites ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy. Onsite support, working closely with centrally provided IT services including design, operations, and service desk to meet the agreed service levels. Building the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.

As an IT Service Delivery Specialist, you will

• Provide information and assist IT Service Delivery Manager with IT budgeting and cost control
• Follow and enforce Emerson policies regarding IT management, security, standards, and procedures
• Assists users with business proposal generation, regarding our standards and policies
• Ensure optimum support for end-users at all times within agreed service levels
• Ensure that relevant IT documentation is maintained and up to date
• Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
• Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk
• Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
• Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing
• Support and maintain the IT Infrastructure audit compliance
• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
• Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure or Divisional Applications)
• Uses the helpdesk as the central point for all IT issues and service requests
• Establish good working relationship with users and other sources of support and assistance
• Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

Who You Are: You understand the importance and interdependence of internal customer relationships. You partner with others to get work done. You manage uncertainty with confidence. You provide calmness and productivity, even when things are unclear. You display a can-do attitude.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• College/University degree in a related field or experience may be considered in lieu of formal education
• 3+ years ’ experience within a general IT environment
• Previous experience in supporting clients, servers, communication equipment
• Microsoft Windows Operating Systems 7 – 10
• Flexible towards working hours for maintenance activities
• Authorized to work in Canada without sponsorship now or in the future.

PREFERRED EDUCATION, EXPERIENCE & SKILLS:

• Cisco networking knowledge
• VMware ESXi / VCenter knowledge
• Windows Server 2008/2012/2016
• Cisco networking knowledge
• CITRIX; MS Remote Access
• IP networking administration and services including DNS, DHCP
• Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye)
• Active Directory, GPO & policy design and support
• Availability to travel 10% of the time

About Us

WHY EMERSON

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: extended health & dental benefits, Heath Care Spending Account, life insurance coverage, registered pension plan/registered retirement savings plans.

We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson .

Equal Opportunity Employer

Emerson is an equal opportunity employer committed to providing a workplace free of any discrimination or harassment. We encourage all qualified applicants to apply including women, Aboriginal Peoples, members of visible minorities and persons with disabilities. Reasonable accommodations are available at all stages of recruitment, selection, and employment.

If you have an accommodation need, please contact Human Resources or [email protected] to make appropriate arrangements.

About Emerson

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

We help customers in the world’s most essential industries solve the biggest challenges of modern life.

Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.

Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!

No calls or agencies please.
Direct Apply

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