VMFH Division Support Services
Call Center Agent Job Brief
We have a vacancy of Call Center Agent in our company, VMFH Division Support Services. This vacancy is based in Tacoma WA 98405. Please go through the job detail mentioned below.
Position Title: Call Center Agent Job
Company: VMFH Division Support Services
Work Type: Full Time
City of work: Tacoma WA 98405
Salary:
Last Date to Apply:
URL Expiry: 2023-04-05
Posted on: jobsintelecom.net
Call Center Agent Job Detail
Overview
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Our Call Center Agents act as the voice of our organization and first point of contact to help find solutions to questions and various inquiries that impact patient care and our clinical staff. As a team member at Virginia Mason Franciscan Health, you will be provided with opportunities for professional development along with great job satisfaction that makes a difference in the lives of others.
Great team members will make an impact in the organization through:
What we are looking for in a great team member:
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Responsibilities
Our Call Center Agents act as the voice of our organization and first point of contact to help find solutions to questions and various inquiries that impact patient care and our clinical staff. As a team member at Virginia Mason Franciscan Health, you will be provided with opportunities for professional development along with great job satisfaction that makes a difference in the lives of others.
Great team members will make an impact in the organization through:
- Managing patient and customer concerns to optimize their care and streamline support for the customer
- Validating patient information following routine procedures and communicating relevant data to clinical staff
- Handling after hours messages for clinics and assisting with on-call provider paging and follow up tasks
- Addressing medical and safety emergency response calls
- Initiating responses to “codes” and emergency alarms transmitted from multiple sites/locations
- Executing emergency announcements according to hospital-based policies, in addition to generating written information via multiple communication platforms to initiate follow up actions
Qualifications
What we are looking for in a great team member:
- One year of related work experience (preferably from a call center environment)
- Candidates with healthcare related experience are encouraged to apply
- Experience or willingness to learn proficiency in the use of telecommunications hardware, software and PBX platform as well as multiple IT applications
- Eagerness to contribute to responsibilities that will impact patient care through a positive, customer service based approach and solutions based mindset
- Ability to establish and maintain effective working relationships within the department and with our clinical staff as required by the duties of the role
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