Telecommunications Provisioner

Core Technologies, Inc. is seeking a Project – Provisioning Coordinator with at least three years of experience in the Coordination of Telecommunications provisioning. Will work with vendors and partners externally to coordinate the provisioning efforts and validate Bulk Order Transfers, Analog lines (POTS), LNP and Voice projects. Will maintain inventory spreadsheets, submit new line and disconnect requests. The Provisioning Coordinator will primarily support federal initiatives but will also be called on to assist with commercial projects.

Job Duties/Responsibilities

• Reporting daily/weekly activity details and project status to the Operations Director
• Oversee the planning, implementation and tracking of assigned projects.
• Capture, generate, update, and maintain customer status reports as well as taking part in regular project review meetings with CTI leadership as well as customers.
• Responsible for accepting all orders and verifying accuracy and completeness and initiating orders following defined CTI processes.
• Determine resources needed and develop the schedule to complete the projects.
• Enter completed packages into OSS systems and order additional services as required by the order.
• Must project manage and “own” the order throughout implementation lifecycle and provide ongoing status to sales and customer as well as additional requirements by GSA or other government entities
• Provide resolution to issues regarding the order throughout the process
• Work closely with carriers and their field techs to ensure smooth installation.
• Ensure customer expectations are set accordingly throughout the order lifecycle.
• Coordinate testing and activation of services with customer and vendor.
• Perform post completion customer satisfaction calls and remediate any open issues prior to completing project.

Skills & Requirements

· High School Diploma

· 3+ years of experience as a Project Coordinator or Provisioning Coordinator

· Experience in Telecommunication industry preferred

Experience with LNP and voice systems preferred

· Federal Government contracts experience helpful

· Proficient with MS Office, especially Word and Excel

· Strong verbal and written communication skills required in dealing with internal and external customers

· Must be able to pass a stringent background check

Job Type: Full-time

Job Type: Full-time

Pay: $45,118.00 – $50,833.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Norcross, GA 30071: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you pass a stringent background check?

Education:

• High school or equivalent (Preferred)

Experience:

• Telecommunication industry: 1 year (Preferred)
• Project Coordinator or Provisioning Coordinator: 3 years (Preferred)

Work Location: One location