FC – NOC Transport Technician – REMOTE / 46131

IND3
Welcome to Broadstaff! We are one of the industry’s most trusted staffing partners for all things Telecom – Wireless Infrastructure. With over 30 years of combined experience in Telecom, Energy and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.

Job Description:

JOB DUTIES:

• As a part of the NMC Transport team, you are accountable to work all Telco related issues in a timely manner with limited market interaction.
• Transport tickets should be picked up from the Transport Bucket within 10-15 minutes
• Individuals monitoring the Transport Bucket should assign all the tickets to themselves at the beginning of the shift, and launch all the elements necessary to verify sites or elements are Up/Down.
• Outage tickets will either be opened via an EBOND system or manually by the technicians.
• Once outages have been resolved, the Workbench 360 (WB360) ticket(s) should be closed out immediately.

PRIMARY SKILLS:

• Apply a broad awareness of surveillance techniques to monitor a variety of data types across global networks and report out on customer impact.
• Perform triage, fault isolation, and remediation of the client’s voice and data network events.
• Manage and communicate network outages in a timely and effective manner to external teams by communicating technical details and status to customer service centers, technical support organizations, vendors, and executive management teams during network events and major outages.
• Actively build relationships with Field Engineers and Management

EVEN BETTER IF YOU HAVE:

• Experience in one or more of the following fields: telecommunications, network operations, and/or maintenance.

LOGISTICS:

• The Wireless NMC operates 24×7 to provide continuous management and support of the wireless network.
• NMC Transport technicians must be willing to work any shift.

SHIFT:

• 4×10
• Day Shift 07: 00 am – 03: 00 pm EST
• Evening Shift 03: 00 – 11: 00 PM EST
• Night Shift 11: 00 pm – 7: 00 am EST. (Days off – to be determined)