Telecommunications Engineer

Oneida Innovations Group is a tribally-owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service. We are currently seeking a Technical Recruiter to join our team!

Offering outstanding benefits to include medical, dental, vision and 401K with company matching along with PTO/sick leave available immediately upon hire, we are an employer of choice in the Central NY area!

Summary: The Telecommunications Engineer designs, develops, implements, maintains, and enhances telecommunication networks, systems and equipment. They analyze existing telecommunication networks and equipment; and identify opportunities for improvement.

Duties & Responsibilities:

• Designs and supports telecommunications infrastructure and its associated software; including Cisco CUCM call management systems, Unity voice mail, interactive voice response, and video conferencing systems. Effectively integrates these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols.
• Assists with the installation and troubleshooting of telecommunications systems.
• Plans the telecommunications strategies for the company call center to ensure efficient and effective customer interaction is achieved.
• Continually monitors and identifies capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.
• Generates telecommunications usage and network traffic reports.
• Configures, tests, maintains, monitors, and troubleshoots end user telecommunications, telephony, and voice/data software products.
• Performs analysis, diagnosis, and resolution of telecommunications problems for end users; recommends and implements corrective solutions.
• Modifies and/or rearranges telecommunications systems to accommodate additional services or changes.
• Conducts testing and develops disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
• Assists in developing long-term strategies and capacity planning for meeting future telecommunications network needs.
• Assists in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication system’s appropriate use.
• Remains current on new products, services, protocols, and standards in support of telecommunications systems development and equipment procurement.
• Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues.
• Assists with inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling.
• Oversees new and existing equipment, hardware, and software upgrades.
• Performs security audits, and system backups and recovery.
• Interacts and negotiates with vendors, outsourcers, and contractors to secure telecommunications products and services.
• Additional duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in Computer Science or related field and 3 years equivalent work experience; or 6 years of Cisco Collaboration products experience in a highly complex environment.
• Applicant should have a minimum CCNP CollaborationPreferred CCIE Collaboration

• Have strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment, including VoIP.
• Be able to troubleshoot issues.
• Have working technical knowledge of current Internet and network protocols, operating systems, and standards.
• Have a working technical knowledge of current telecommunications practices, protocols, and principles in call center environments.
• Should be knowledgeable of cabling and wiring systems, design, and installation.
• Must be able to prioritize and execute tasks in a dynamic environment.
• Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
• Experience with working in a team-oriented, collaborative environment.

Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Verona, NY 13478: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Telecommunication: 4 years (Preferred)
• LAN: 1 year (Preferred)

Work Location: One location